When using DocketPay (Payrix) with QuickBooks Online (QBO), duplicate revenue can appear if QBO pulls both your bank deposits and invoice payments separately. This happens because deposits are net of merchant fees, while invoice payments are gross amounts.

The Issue

• QBO imports deposits directly from your connected bank account.

• Docket/Payrix syncs invoice payments separately.

• Since deposits are net (after fees) and payments are gross (before fees), QBO may treat them as unrelated and record revenue twice.

The Fix: Switch to Statement Billing

Using Daily Statement Billing or Monthly Statement Billing ensures deposits and fees are handled separately.

How It Works

• QBO records the full invoice amount as a deposit.

• Merchant fees are posted as a separate debit transaction.

• Deposits and invoice payments reconcile cleanly, without duplicate revenue.

Benefits of Statement Billing

• Matches gross invoice payments in QBO.

• Posts merchant fees as an Expense (e.g., Payrix Fees).

• Makes reconciliation easier—deposits and payments align correctly.

What To Do

1. Confirm if the customer is on standard deposit billing.

2. If duplicates appear, recommend switching to Daily or Monthly Statement Billing.

3. Assist with updating billing preferences in Payrix/Docket if needed.

Summary

• Duplicate revenue happens when deposits (net of fees) and gross payments don’t match.

• Switching to Statement Billing separates deposits from fees.

• This keeps QBO clean, accurate, and easy to reconcile.