This document is a step-by-step guide to demonstrate how manage billing issues in Docket. If you still have questions or need additional support, please contact us via live chat at https://www.yourdocket.com/

Managing Billing Issues in Docket

Step 1: Open your Docket account and click Assets > Billing Issues

Adding Day Overage

Step 1: Click the Day Overage calendar icon to calculate the total number of “days over”

Step 2: Click the Add to Invoice dollar icon to add the total cost for days over to the invoice

Step 3: Depending on how you have your billing settings set up (invoices vs charges; or both), you will be prompted to either add to an existing invoice, create a new invoice, or add a charge for you to later invoice.

Adding Weight Overages

Step 1: Click the Weight Overage scale icon to calculate the total cost of the weight, per ton or pound over the allowable amount.

Step 2: Once the weight calculation is added up, the Add to Invoice dollar icon will appear to add the weight overage to the invoice or