Abandoned Cart Email Rules


With Docket's Abandoned Cart Email feature, you can automatically remind your customers about their forgotten items when they leave your online booking page without completing their purchase. This article explains how the Abandoned Cart Email rules work and what you need to do to enable this feature for your business.

How It Works

When Are Emails Sent?

  • Check Frequency: The Docket server checks for abandoned carts every 10 minutes.
  • Email Timing: Customers will receive an abandoned cart email within a maximum of 20 minutes after abandoning their cart.

Criteria for Sending Emails

An abandoned cart email is sent if:

  1. Inactivity: The customer has not interacted with their session for over 10 minutes.
  2. Daily Limit: Only one abandoned cart email is sent to a customer per day, regardless of how many times they abandon carts.
  3. Item in Cart: There was an item in the customer's cart when they abandoned the session.
  4. No System Errors: The session was not associated with a system error.
  5. No Order Submission: The session was not associated with an order submission.

Who Receives Emails?

  • DocketShop Premium Users: Only customers from businesses using DocketShop Premium will receive abandoned cart emails.
  • Excluded Users: DocketShop Basic and Early-Adopter users are not included in this feature.

Enabling Abandoned Cart Emails

Abandoned Cart Emails are not enabled by default. Here’s how you can enable them for your business:

  1. Log in to your Docket account.
  2. Go to the Online Booking Settings.
  3. Find the Abandoned Cart Email option and enable it.

Need Help?

If you have any questions or need further assistance, please visit our Help Center or contact our support team.

By enabling Abandoned Cart Emails, you can help increase your sales by reminding customers about the items they left behind. Enable this feature today to start re-engaging your customers!

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