Learn how to leverage Google Analytics 4 (GA4) with DocketShop to track customer engagement and make informed business decisions.
What is Google Analytics 4 (GA4)?
GA4 is a powerful analytics tool for both websites and apps, providing insights into user interactions. To start using GA4, sign up here.
Google Analytics and DocketShop Integration
With the Premium DocketShop plan, you can enter your GA4 Measurement ID to monitor customer interactions within your shopping cart.
Check Your Plan
To see your current DocketShop plan:
- Go to Online Booking in the left navigation bar in Docket.
- Check the bottom of your screen to verify if you are on the Premium or Basic cart version.
If you need to upgrade to a Premium plan, contact your Docket sales rep or submit your information here to receive a call from the sales team.
Adding GA4 to DocketShop
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Obtain Your GA4 Measurement ID:
- Navigate to Google Analytics > Admin > Data Collection and Modification > Data Streams.
- Select the desired data stream and copy the Measurement ID.
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Enter GA4 Measurement ID into DocketShop:
- Go to Docket > Online Booking > Website Scripts.
- Paste the GA4 Measurement ID into the Google Analytics Measurement ID (GA4) field.
- Click Save.
Events Tracking
Once integrated, your GA4 ID will start triggering Events in your Google Analytics Dashboard. Events measure specific interactions or occurrences on your website or app, such as page loads, link clicks, or purchases.
Custom GA4 Events in DocketShop
DocketShop uses a direct GA4 implementation and supports the following custom events:
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cart_opened: Triggered when the shopping cart is opened. -
select_item: Triggered when an item is selected. -
purchase_attempt: Triggered when a purchase is attempted. -
purchase_failure: Triggered when a purchase fails. -
connected_service_area_assessment: Triggered during a service area assessment. -
remove_from_cart: Triggered when an item is removed from the cart. -
add_to_cart: Triggered when an item is added to the cart. -
purchase: Triggered upon successful purchase. -
contact_form_submission: Triggered when a contact form is submitted.
Viewing Events in Google Analytics
To view events in your Google Analytics account:
- Log into Google Analytics.
- Navigate to Engagement > Events in the left navigation pane.
Additional Notes
- Self-Managed Integration: Users are responsible for managing this integration. The Docket support team can help with entering your GA4 ID into DocketShop, but for issues related to event triggering or troubleshooting your GA4 account, contact your web developer or Google Support.
For more information, check out our support articles or contact us if you need further assistance.