Docket's 2.0 Dispatch Experience

Summary

Based on customer feedback, we've made specific improvements to Docket's Dispatch experience, to help you and your team have an easier time viewing and taking action on relevant tasks for both the current day, as well as the while planning ahead. 

Why the Change? Building a Dispatch Board for Your Growth

We know Dispatch is the heart of your operation in Docket, and that many of you were very comfortable with the original version. So, you might be asking: "If it wasn't broken, why fix it?" That's a fair question.

The answer is simple: to support your growth. As your business scales from one truck to five, or from five to twenty, the challenges you face in dispatch change dramatically. Dispatch 2.0 was redesigned from the ground up to provide the power, flexibility, and clarity needed not just for your business today, but for where your business is headed tomorrow.

Here are a few examples of how we're doing this:

More Control with Powerful Filters 

As your operation grows, so does the number of daily tasks and drivers. Our new global filters allow you to instantly narrow your focus to specific task types, statuses, or equipment, cutting through the noise and letting you see only what matters in the moment.

A Smarter, More Focused Driver List 

The new Driver Info List lets you select exactly which drivers you want to see on the board. This choice instantly updates all views—Card, Map, and Timeline—so if you select three drivers to focus on, the map will only show pins for those three drivers, dramatically reducing visual clutter.

A Customizable Map View 

You told us you wanted more control over what you see on the map. The new Map View settings allow you to hide different layers of information, like Unassigned or Outstanding tasks, giving you the power to create the cleanest possible geographic view for your needs.

We understand that change can be challenging. Our goal is not to change things for the sake of change, but to build a platform that evolves with you. Dispatch 2.0 is the foundation for that future, and we are committed to listening to your feedback every day to continue improving Docket for you and your business.

 

Video Demo of Dispatch 2.0


Driver Info List

Use the Driver Info List to selectively display specific drivers on your Dispatch board. This helps you focus on relevant drivers and tasks, decluttering your view for immediate dispatching needs.

View Details

The Driver Info List allows you to quickly select specific drivers and focus your attention on only those drivers. The selected drivers will determine which columns are displayed on the Card View, as well as which tasks are displayed in the Map view and the Timeline view.

Show or Hide the Driver Info List

Open the Driver Info List by clicking the vehicle icon on the top left of Dispatch. Once opened, you can select which drivers and tasks will be visible across the Card (column), Map, and Timeline views.

Driver Info List toggle icon

Selecting Individual Drivers in the Driver Info List

Use the checkbox next to any driver to show or hide that driver's tasks. Use the upper left checkbox to select or de-select all drivers to quickly show or hide all tasks and drivers.

DriverInfoListSelection.gif

Expanding Driver tasks on the Driver Info List

Expand any driver to view more details on their assigned tasks. The task previews in the Driver Info List give just enough information to quickly understand what remains in a driver's route for the day. Failed tasks will be highlighted to let your dispatcher identify where action may be needed.

Expanding driver tasks in Driver Info List

Show or Hide Route Status

Toggle the Route Status to display tasks completed / assigned tasks) for each driver in the Driver Info List. This allows a quick understanding of how each driver's route is progressing during the day, so you can focus your attention where it may be needed in any moment.

Toggling Route Status in Driver Info List

Navigate to a Specific Driver

Click any driver's name in the Driver Info List to jump to that driver's column.

Navigating to a specific driver's column

Note: Your Driver Info List selections will persist even if you refresh the page or navigate away and back to Dispatch.


Card (column) View

The Card View provides a columnar layout of daily tasks for each driver. From here, quickly understand workloads, assign or reorder tasks, access full task details, and monitor driver progress throughout the day.

View Details

The Card (column) View is a way for you to view all tasks assigned to drivers, as well as unassigned tasks in a column format.

Drag-and-Drop Task Assignment and Re-ordering

To re-assign a task from one driver to another, simply drag and drop the task from one column to another column. To re-order tasks, drag and drop the task above or below other tasks in the column:

Drag and drop task assignment and reordering in Card View

Show or hide "Extra" Tasks

You can also choose to display "Extra" tasks - Unassigned, Outstanding, and Unscheduled tasks - as well as your Yard and Dump Locations. Drag and drop any of these items to any column:

Showing and hiding extra tasks in Card View

Expand and Collapse Task Cards

Collapse and/or expand all tasks to cut down on visual clutter, or view the information you need. Expand individual task cards to view just that task's information:

Expanding and collapsing task cards

Take Actions for Individual Drivers

Use the Driver column action menu to take driver specific actions, such as quickly creating a task for that driver:

Driver column action menu


The "Extra" Tasks & Locations Column

Learn how to use the consolidated "Extra" Tasks column in Dispatch 2.0 to manage your Unassigned, Unscheduled, and Outstanding tasks, as well as view your Yard and Dump locations, all in one central place.

View Details

In Dispatch 2.0, Unassigned, Unscheduled, and Outstanding tasks have been combined into a single "Extra" Tasks column. This change from Dispatch v1 helps to centralize unassigned work and reduce clutter on the main dispatch board. This column also provides quick access to your list of Yard and Dump locations.

Showing and Hiding the "Extra" Tasks Column

You can show or hide the entire "Extra" Tasks column at any time using the dedicated toggle in the top-left navigation bar. This allows you to focus on assigned driver routes when needed and bring up the extra tasks when you're ready to assign them.

Navigating Between Content Types

Within the "Extra" Tasks column, you can select one type of content to view at a time. Use the drop-down at the top of the column to switch between viewing:

  • Unassigned Tasks
  • Unscheduled Tasks
  • Outstanding Tasks
  • Yard Locations
  • Dump Locations

Filtering, Searching, and Sorting

The tasks within the Unassigned, Unscheduled, and Outstanding lists can be filtered and searched using dedicated filters and search, just for this column. You can also sort the tasks by either Dumpster Size or Client Name (A-Z or Z-A). Your sorting preference will be persist even if you navigate away and back to Dispatch.


Map View

Visualize the geographic location of all tasks and driver routes using the Map View. Customize your display by showing or hiding map elements to reduce clutter and focus on what's most important at a glance.

View Details

The Map View provides a dedicated place to see and understand where all tasks and driver's routes are located:

Updated Task Cards on Map View

We've updated the Task Cards visible when clicking a task on the Map to provide quicker actions directly from the Map. You can view the currently assigned driver, and change the driver directly from the Map Task Card.

Show or Hide Tasks and Other Elements on the Map

Show or Hide different tasks and elements on the Map by changing your Settings and toggling different elements on or off:

Map view settings to show or hide elements

Show or Hide Driver Routes and Tasks on the Map

Select or de-select drivers on the Driver Info List to show or hide their routes and tasks on the Map:

Selecting drivers to show/hide routes on map


Timeline view

The Timeline View helps you quickly identify which drivers may be ahead or potentially behind schedule. The Timeline View currently works best if times are assigned to tasks.

View Details

The Timeline view helps you understand which drivers are ahead or behind schedule, and where there may be gaps in the day that new tasks can be added into.

Displaying the Timeline View

Select Timeline View from the top Dispatch navigation bar:

Selecting Timeline View from navigation

View Additional Task Details in the Timeline View

Expand a driver in the Driver Info List to view more task details:

Expanding driver in Driver Info List for Timeline details

Click into any task to open the task in the slide out menu:

Clicking a task in Timeline view

Representing Tasks on the Timeline View - Duration and Start Time

Update the task duration or start time and see this reflected on the Timeline view:

Task duration and start time reflected on Timeline

Viewing the Current Time on the Timeline View

Keep an eye out for the red vertical line, which denotes the current time on the current day:

Current time indicator on Timeline view

Dynamic Adjustment of Tasks when Completed

When tasks are completed, the duration of that task will adjust dynamically on the Timeline to represent when it was actually completed:

Note: The timeline view uses a default of 60 minutes for task duration (if none is added), and uses a default start time of 6 AM (if no start time is defined). Each task in a driver's column will be added to start 15 minutes apart, if no start times are defined. We are continuing to look at ways to represent travel time between tasks.


Filters & Search

Utilize powerful Filters and Search functions to instantly narrow down the tasks displayed on your Dispatch board. This helps you focus on specific criteria, reduce visual noise, and quickly take action on the most relevant items.

NOTE: The filters in the top navigation bar apply to assigned tasks. There is a dedicated filter for the Extra Task column (Unassigned, Unscheduled, and Outstanding). This allows you to filter those tasks separately without disrupting your ability to view your drivers' assigned tasks when assigning new tasks into their existing routes.

View Details

Use Filters and Search to narrow your focus on specific task types, specific asset sizes, and more.

Adding Filters to Reduce Visual Clutter and Increase Focus

Filter by:

  • Task Type (Dumpster Tasks, Rental Tasks, or General Tasks)
  • Task Status (To Do, In Progress, Completed, or Failed)
  • Readiness (Tasks marked as Ready or Not Ready)
  • Equipment Types (Drop Off, Exchange, Dump and Return, Live Load, Pick Up, Relocate, or Service)
  • Dumpster Size
  • Rental Categories

Filter options in Dispatch 2.0

Resetting Your Filters

Click Reset filters to view all tasks again:

Reset filters button

Using Search to Find Specific Tasks

Search on the top right to filter tasks based on additional task data, including:

  • Address
  • Client Name
  • Contact email, and phone #
  • PO Number
  • Project Name
  • Notes (Dispatch, Driver, Office)
  • Dumpster Size and Category
  • Equipment Types (Drop Off, Exchange, Dump and Return, Live Load, Pick Up, Relocate, or Service)
  • Invoice Number
  • Pricing Type

Search bar in Dispatch 2.0

Viewing the Active Filter Indication

When Filters are applied via Filters or Search, a blue dot will appear in the Filter icon to indicate a filter is active:

Active filter indication dot


FAQs

1. Is the mobile web experience of Dispatch 2.0 updated?

Yes - we've revamped the mobile web experience for Dispatch 2.0 to allow easy access to everything you need, including the ability to filter, collapse/expand Task Cards, navigate quickly between drivers, and utilize the Driver Info List.

2. Will this version of Dispatch work well even if I have hundreds of tasks in a day?

Yes - we've designed this version of Dispatch to work well no matter how many tasks you have in a day. In our tests, we were able to test against thousands of tasks in a single day and still saw that Dispatch loaded quickly.

3. If I prefer the original Dispatch, can I just use that?

You can toggle into Dispatch v1 via the Dispatch page using the "Switch to Dispatch v1" button located on the top right of the page. We will continue to support Dispatch v1 until mid-August 2025.

4. If I have feedback on Dispatch 2.0, where can I share that?

Please share your feedback with our support team!

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