Using the Driver’s Mobile App

Docket’s mobile app for drivers streamlines task management, improves communication, and enhances workflow efficiency. This article explains how drivers can download, set up, and use the app for daily operations.

Downloading the App

1. For Apple Devices:
   • Open the App Store.
   • Search for “Docket” and download the app with the dumpster logo.
   • A link to the app is available in resource links.
2. For Android Devices:
   • Open the Google Play Store.
   • Search for “Docket Dumpster” and download the app with the dumpster logo.
   • A link to the app is available in resource links.

Setting Up the App

1. Login:
   • Drivers use their Docket username and password to log in.
   • Ensure drivers are added to your Docket account.
2. Enable Location Access:
   • Drivers must turn on GPS permissions for tracking task completions and routes.
   • To enable:
     • Go to Settings > Background GPS in the app.
     • Follow prompts to enable location access in device settings.
3. Enable Notifications:
   • Turn on notifications for task updates and schedule changes.
   • This setting ensures drivers stay informed about real-time adjustments.
4. Choose Map Application:
   • Select a routing app (e.g., Google Maps or Hammer for commercial vehicles).
   • Ensure the chosen app is downloaded on the device.

Using the Driver’s App

1. Main Screen:
   • Displays tasks for the current day.
   • Drivers can view open and completed tasks or navigate between days using the calendar icon.
   • The + icon allows drivers to create estimates, invoices, or add expenses (if enabled).
2. Working Through Tasks:
   • Select a task to view details, call/text customers, or open the map app.
   • Tap On our way! to update task status and notify customers (if notifications are enabled).
   • Access notes and navigate to the job site using the Navigate button.
3. Completing Tasks:
   • Use the More menu to:
     • Fail tasks, add images, or request client signatures.
     • Add driver feedback for office staff review.
   • Tap the blue action button (e.g., “Drop Off”) to complete tasks.
   • Enter the dumpster’s PIN, select from a dropdown, or scan a QR code to confirm completion.

Additional Features

1. Timesheet:
   • Clock in/out directly from the app with GPS tracking for location verification.
2. Clients:
   • View customer details for assigned tasks.
   • Call or text contacts as needed.
3. Assets:
   • Track dumpster locations.
   • Mark assets as damaged and submit reports for office notifications.

Tips for Success

• Ensure drivers enable GPS and notification permissions for seamless tracking and communication.
• Use the “More” menu for capturing task-specific details, like photos or customer feedback.
• Train drivers to regularly check and update task statuses for accurate dispatch tracking.