This guide outlines how to configure and use Docket’s Dispatch & Routing tools to assign tasks, manage driver schedules, track completions, and handle real-world scenarios like failed tasks or dump-later workflows.
Step 1: Configure Dispatch Settings
Yard & Dump Locations
- Navigate to: Settings > Add Ons > Dumpster Management > Locations
- Add yards and dumps with:
- Names & addresses
- Relevant equipment, material, and labor costs
Average On-Site Duration
- Navigate to: Settings > Add Ons > Dumpster Management > Scheduling Options
- Set time (in minutes) for each task type (drop-off, pickup, etc.)
- Note: Does not include travel time
Route ETA Mode
- Navigate to: Settings > Account > Plan > Routing > Routing ETA
- Toggle ON to use road-based travel time (instead of straight-line "as the crow flies" distance)
Step 2: Understanding the Dispatch Dashboard
Layout
- Left Panel: Yards and Dumps (for start/end points)
- Unscheduled Tasks: Not scheduled to a day yet
- Unassigned Tasks: Scheduled but not yet assigned to a driver
- Driver Columns: Assigned tasks with drag-and-drop functionality
-
Top Toggles:
- Tasks / Jobs: Switch between dumpster tasks and junk removal jobs
- Driver View: Toggle overview mode for driver progress
- Outlook View: Wider visual layout
Options Menu (Top Right)
- Map or table view
- Show/hide completed tasks
- Compress content
- Enable routing
- Print schedule
Step 3: Assigning & Routing Tasks
Assigning Tasks
- Drag-and-drop from unassigned column to driver
- Or click the + icon in a driver column to assign
Reordering Tasks
- Drag tasks up/down within the same driver’s column to prioritize order
Routing Driver Schedule
- Click Route
- Set start time and select a start location:
- Yard address
- Specific address
- Employee's current location (if geo-tracking enabled)
- Click Accept
- System calculates:
- Start/end time
- Duration
- Distance
Step 4: In-App Driver Workflow
Task Lifecycle
- On the Way
- Navigate to location
- Complete Task (Drop off / Pick up / Dump, etc.)
- Pin Entry (if required)
- Mark as Done
Example Workflows
Successful Drop-Off
- Driver clicks "On the Way" → Navigates → Drops off → Enters PIN → Marks task complete
Failed Drop-Off
- Driver clicks "More" → "Failed Drop Off"
- Enters reason (e.g., "Driveway Blocked") → Confirms → Task marked as failed
Dump Later Workflow
- Driver completes pickup
- Assigned dump location shown
- If dump is closed:
- Click More → Select Dump Later
- System creates a pending dump task
- Driver can choose a Yard Drop location
Step 5: Post-Task Monitoring in Dispatch
Status Indicators
| Status | Meaning |
| Gray | Completed successfully |
| Red | Failed task |
| Orange | Dump later pending |
Actions from Dispatch
- Click on failed task to view reason
- Click on dump-later task to reschedule for another day
- Assign dump-later tasks to drivers
Tips for Daily Use
- Always route tasks after assigning to get accurate ETAs
- Use driver toggle view for quick visual status checks
- Document failures and follow-up needs in real-time
- Reassign dumps and failed tasks for future completion
Summary
- Configure yards, dumps, and durations before dispatching
- Use map-based routing for accurate travel time
- Assign and reorder tasks via drag-and-drop
- Monitor real-time progress and adjust based on driver updates
For help with advanced routing setups or unique workflows, reach out to Customer Support or explore the Docket Learning Hub.