Commercial & Residential Price Zones Overview and FAQs

Last updated: November 11, 2026

Price zones let you charge different prices for Commercial and Residential services based on where your client is located. Instead of building a separate price for every ZIP code, county, city, and/or state, you pick an area and add rules that affect the base prices for services scheduled in those areas, like +10%.

Price zones sit on top of the base prices you already set for your services, so you only set up each service once and your clients only ever see the final price.

Before You Start

Here are a few things to know before you continue:

You must be the Account Owner or an Admin to create price zones.
You can set up price zones at any time, but your services must already exist before you can use price zones.
Your Client Types must already be set up in your Client Settings before you can create price zones for them.
Price zones are completely optional, so if your pricing doesn't change based on location you don't need to set them up.
You don't need to set up pricing rules for the zones you create which is helpful if you know you want to charge more/less for a particular area, but you're still deciding what price adjustment is needed.

About Price Zones

A price zone is an area you select on a map that may or may not have a pricing rule associated with it.

You can build the area from ZIP codes, counties, cities, and states, or by drawing a shape on a map. Once the area is selected, you can add a pricing rule that raises or lowers the base price of your services for clients inside that area. For example, you could add 10% to every service in one ZIP code without changing the price in a different ZIP code.

The base price (on the service) plus the pricing rule associated with a zone gives you the an effective price for each of your clients. That effective price is the only price your clients see on their invoices.

Commercial and Residential services each have their own price zones and their own map so you can price them differently. When you add a new stop and choose a service package, Docket quotes the price right away based on the client's location.

Create a Price Zone

When creating a price zone, you have 3 options:

Auto-select boundaries based on ZIP, city, county, and/or state.
Manually select boundaries by drawing on a map.
Use a combo of both the above.

To create a price zone, follow the instructions below:

Click into "Pricing" in the left menu.
Click into the "Price zones" section of the Pricing page..
By default, you'll land on the Commercial price zones page, but you can change the list to display your Residential zones depending on the type of price zone you're setting up.
Click on "Create zone".
Give the price zone a name like "West Denver".
Select a color for the zone to differentiate it from the others.

TIP: Docket has 3 default colors that it'll use for your first 3 zones and then it'll start cycling through the same colors again. Use the + icon to select a different color as needed.
If you already have a price zone set up for the other line of business you're not currently building in, you can quickly copy it and adjust it by clicking "Copy from Residential" or "Copy from Commercial".
If your pricing changes based on ZIP Code, City, County, or State, enter them one by one in the Search area field. If you want to draw your zone boundaries instead, skip to Step 11.
Click on the matching result to add it to your zone and see it highlighted on the map.

TIP: You can mix area types in one zone, like a few ZIP codes plus a city, so you can build the zone around how you think about your business.
Use the checkbox to fill in any gaps in your zone, if needed.
If your pricing changes based on geographical location, street access boundaries, etc...click into "Draw area" so you can physically draw the needed boundaries on the map.

TIP: You can use the undo and redo arrows to make quick corrections, remove a misdrawn area, and drag the corner dots to adjust the boundary lines.
Use the "Carve out area" option to cut out any part of the zone you do NOT want included, if needed.

Please Note: Doing this means that the carved out area will receive the base service price and NOT the adjusted price set for this zone.
If you want to add pricing adjustments to this zone, click on "+ Add pricing rule".
Choose "Percentage" or "Dollar" to decide how the rule changes the base price.
By default, this price zone will apply to all clients who book this service with your business, but you can use the Clients drop-down to associate this price zone with a specific Client Type if needed.

TIP: You can select multiple client types to be affected by the exact same pricing rule.
Select Increase or Decrease to decide how the rule changes the base price..
Enter the percentage or dollar amount in the amount field.
Price zones can apply to multiple client types at once and change their services' base prices in different ways within the same zone. Click on "+ Add another pricing rule" to price a different type of client differently in the same zone, if needed. This is different from selecting multiple client types in the same pricing rule.

Please Note: A client type can only be used in one rule per zone. Once a client type is picked in one rule, it can't be picked in another.
Click "Save zone" to finalize your price zone.

You'll now see your new price zone in the main list with a Draft flag on it.

You'll need to click "Publish Pricing" in the top right corner to activate it.

Edit and Delete Price Zones

Your service areas and pricing change over time, and your price zones can change with them. You can update a zone’s area/pricing rules at any time or remove a zone you no longer need.

Edit a Price Zone

Edit a zone when you need to change its name, color, area, or pricing rules, like adjusting a percentage or adding another area.

To edit a price zone, follow the instructions below:

From the Price zones list on the Pricing page, click on the price zone you need to adjust.
Make your changes.
Click on "Save changes" at the bottom.

Delete a Price Zone

Delete a zone when you no longer want location-based pricing for that area. Clients in that area will be priced by whatever zones and base prices still apply to them.

To delete a price zone, follow the instructions below:

From the Price zones list on the Pricing page, click on the price zone you need to delete.
Scroll to the bottom and click "Delete zone".
Click "Delete zone" in the prompt that appears to confirm your action.
Click "Publish pricing" in the top right corner.

Frequently Asked Questions (FAQs)

These FAQs address common questions and quick clarifications to help you use this feature with confidence.

Will My Clients See the Zone Rule(s) They Fall Under?

No. Your clients will only ever see the effective price, which is the base price plus the rule.

The zone and its rule(s) are never shown on invoices.

Can I Combine Multiple Areas Into One Zone?

Yes! You can add as many ZIP codes, cities, counties, and states to a single zone as you need.

You can also combine drawn boundaries with ZIP/city/county/state within a single zone.

Your price zones list shows which types of areas each zone includes.

What Happens If an Address Is Not in Any Zone?

Clients at that address are quoted your base price. A price zone only changes a price when the client's address falls inside it.

What Happens If an Address Is in More Than One Zone?

When you add a stop for an address that falls in more than one zone, you'll be asked to choose which zone applies to that stop.

Please Note: We recommend keeping your zones' boundaries from overlapping where you can, so it's always clear which price a client should get.

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@yourdocket.com!