DocketPay (Together with Fiserv) - How to Create a Support Ticket

Last updated: November 9, 2026

Welcome to our knowledge base article that will guide you through the simple steps of creating a support request ticket in Fiserv's backend portal, CardPointe. 

By initiating a support ticket, you can easily communicate your concerns, and our dedicated experts will promptly address your needs. 

Let's delve into the process of creating a support request ticket and get you back to seamless payment processing in no time! Please refer to this guide on accessing Cardpointe.

How to Create a Support Ticket in CardPointe

  1.  After logging into CardPointe - navigate to the support section of CardPointe

  2. Support tickets can be created by Fiserv (formerly CloverConnect) -  if you call them on 877-828-0720, or you can create one yourself

  3. Click on the create ticket button

  4. Choose the reason for creating the ticket

    1. Bank Account changes

    2. Card declines

    3. DBA/Legal Entity change

    4. PCI support

  5. Tickets usually get responded to within 48 hours, and are generally resolved within a week.