Online Booking Workflow: Order Confirmation

DocketShop, also known as online booking, is a shopping cart that’s fully integrated with your Docket account and heavily customizable. Part of the customization ability lives in the 6-step workflow associated with your Storefront.

In this article you’ll learn how to edit and manage the sixth, and last, default workflow step that potential customers will complete on your website when using DocketShop as your online shopping cart.

This article is part of the 6-step process in setting up both Basic and Premium DocketShop. If you need to set up DocketShop, please click here.

Table of Contents:
Access the Order Confirmation Message
Set Up the Order Confirmation Message

Before You Start

Here are a few things to know before you continue:

  • You must have Admin or Office Staff permissions in order to access or edit a DocketShop workflow step.
  • You must have an active DocketShop subscription in order to access or edit a DocketShop workflow step.

Access the Order Confirmation Message

To view a workflow and its various steps (also called forms) in DocketShop, click into Online Booking towards the top of your left-hand menu.

Once you’re in the DocketShop editor, you’ll always land in the Storefronts section by default.

You’re also going to see the workflow editor by default when clicking into Online Booking.

Make sure the correct Storefront name is selected to the left before you begin using the workflow editor otherwise you’ll edit the wrong Storefront’s workflow.

Set Up the Order Confirmation Message

The sixth, and last, step in your Storefront’s workflow will show a confirmation message to your new customer along with the details of their submitted order.

  1. Heading is where you can customize the default “thank you” message.
  2. Additional Confirmation Details is where you can add more information that you may want to display within the order confirmation screen.

Don’t forget to click the blue save button at the top any time you make a change!

And that’s the last step! To quickly access previous steps in the DocketShop setup process, please click here.

If you have any questions, please reach out to our Support team through the green chat widget on the bottom right of this page or by sending an email to!

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