Abandoned Cart Notifications Overview and FAQs

DocketShop offers two types of Abandoned Cart Notifications:

1. An email notification to website visitors who abandon their cart and don't successfully submit an online order.
2. An email notification to you/your team when a website visitor abandons their cart.

Not every client who visits your website and starts using DocketShop makes it to checkout. Some get interrupted, some second-guess themselves, and some just close the tab. 

Without abandoned cart notifications, those potential orders quietly disappear without you knowing.

With them, you have the opportunity to capture the sale by prompting your website visitors to return to their cart and finish checking out.

Before You Start

Here are a few things to know before you continue:

• Depending on your permissions, you may not be able to perform all of the functions listed in this article. Please reach out to your Admin if you require additional access.
• Docket checks the status of your online booking system and whether carts have been abandoned every 10 minutes.
• Website visitors who abandon their cart will receive an email within 20 minutes ONLY IF they've entered their email address in the Contact & Delivery webform.
• Docket only sends your website visitors an abandoned cart notification once a day, regardless of how many times they leave your online booking page within a day.

Set Up the Abandoned Cart Notification for a Website Visitor

Docket checks for abandoned carts every 10 minutes and sends the email to visitors within 20 minutes of their cart going idle.

Please Note: In order for the email to successfully send, the visitor must have added at least one item to their cart AND entered their email address in the Contact & Delivery step before leaving. If they skipped that step, Docket has no email address to send a notification to.

To prompt a visitor to finish checking out, just follow the below instructions:

1. Click on "Online Booking" in the left-hand menu.
2. Click into "Notifications".
3. Toggle on the Enable Abandon Cart Emails setting.
4. If you'd like to adjust the Content Heading, Call to Action, and/or Return Button Text messages, just type into the fields to overwrite the defaults that display.
5. Click "Save Changes" at the bottom.
   
   

Online visitors who abandon their cart will now automatically receive an email prompting them to finish checking out.

Set Up the Abandoned Cart Notification for You/Your Team

Knowing a cart was abandoned gives you the chance to follow up personally with a quick call or text to a local client which can close a job that an automated email never would. 

Setting up the notification email means you get the visitor's name, contact info, and what was in their cart delivered straight to your inbox so you have everything you need to reach out. 

To set up abandoned cart notifications for you/your team, just follow the instructions below:

1. Click on "Online Booking" in the left-hand menu.
2. Click into "Notifications".
3. Toggle on the Enable Notification Emails setting.
4. Enter the email address(es) you want the email to be sent to. Make sure to separate each unique email with a comma.

5. Click “Save Changes”.
   
   

   You’ll now receive an email any time a website visitor abandons their cart.

   

Frequently Asked Questions (FAQs)

These FAQs address common questions and quick clarifications to help you use this feature with confidence.

When Are Emails Sent to Website Visitors Who Abandon Their Cart?

Docket's server checks for abandoned carts every 10 minutes and your website visitors will receive an email within 20 minutes of leaving your online booking system.

Visitors will only receive 1 email per day regarding their abandoned cart.

What's the Criteria for a Website Visitor to Receive the Abandoned Cart Email?

An abandoned cart email is sent if all of the below criteria is met:

1. Item in Cart: There's an item in the visitor's cart.
2. Inactivity: The visitor hasn't interacted with DocketShop for over 10 minutes. 
3. Email Added: The visitor has added their email address to the Contact & Delivery webform.
4. No System Errors: The abandoned session was not associated with a system error.
5. No Order Submission: The abandoned session was not associated with an order submission.

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@yourdocket.com!