Welcome to your one-stop-shop for all of the platform releases and bug fixes in 2025!
Each monthly section covers what’s new, what's been improved, and what’s been fixed.
The releases for each month are listed in the order they were released, with the oldest at the bottom and the newest at the top. You'll also find helpful screenshots, videos, and links to learn more.
TIP: To see new features, please perform a hard refresh in your browser and/or update your mobile app to the latest version.
Before You Start
Here are some things to know before you continue:
- Depending on your Docket permissions you may not be able to access some of these listed features.
- We release updates, enhancements, improvements, and/or fixes to Docket every week.
- If you aren't on our Pro Plus, you won't have access to Pro Plus features.
- If you need to report a bug with one of these releases, please let our Support team know about it by using the chat button in the bottom right corner.
December Updates
We are excited to announce that Auto Route ETAs are now available for all Docket users! This feature keeps your dispatch team in sync by automatically maintaining arrival estimates as your day changes. After you manually generate your initial routes for the day, Docket takes over. As you drag-and-drop tasks, add new tasks, or move work between drivers, the system automatically recalculates the estimated arrival times for every stop. Changes made to a driver's schedule—even within the Map View—will now update route lines instantly. You no longer have to leave the map to manually re-create route lines on the map. By automating these calculations, we've eliminated dozens of daily clicks for dispatchers, ensuring your ETAs stay accurate without the extra administrative work. We’ve completely overhauled Account Statements to give you professional, customizable documents for your clients. You can now choose to include line item descriptions, payment records, and unapplied credits. The new PDF groups invoices by Service Address and includes a clearer financial summary and aging report for overdue bills. You can now filter statements to include only specific service addresses for a more targeted billing experience. If the Client Dashboard is enabled, invoice numbers on the PDF are now clickable links for your customers. Want to include the service dates, Project Name, PO Numbers, or Summary of Work with your statements? Now you can!
Asset Availability: "Dump Later" Visibility: We've added a persistent banner in the asset availability table showing the total count of assets currently in "Dump Later" status. This ensures dispatchers can see which assets are awaiting service and not yet operationally ready, preventing accidental overbooking.
Dispatch Map View Task Cards: Improved the sizing and interaction of task cards in Map View. Cards now scale correctly on mobile and desktop and remain open until explicitly closed or the user clicks the map background, preventing accidental closures.
Clearer Dispatch Errors: When attempting to reorder a task in a way that conflicts with its scheduled time, the system now displays a clear message explaining why the move isn't allowed ("Tasks cannot be reordered against their scheduled times") instead of a generic error.
Pendo Resource Center: Added the Pendo Resource Guide to the support widget to better assist users with self-service help resources.
Asset Availability Transparency: You can now see exactly how your future inventory is calculated. Hover over any number in the 28-Day Availability Table to see the math behind the number (Previous Day + Scheduled Pick Ups - Scheduled Drop Offs).
Mobile Web Dispatch Drag-and-Drop: When you drag a task from the "Extra Tasks" list on your phone or tablet, the extra tasks list will now automatically move out of the way, allowing you to drop the task directly onto a driver's route.
Smarter Dump Location Defaults: We've refined how dump locations are assigned to new tasks. Drop Off and Relocate tasks will now default to "Unassigned" for the dump location, preventing unnecessary stops from cluttering your Dispatch view and ensuring more accurate ETA calculations.
Mobile Dispatch UI: The driver list will now collapse automatically after selecting a driver, giving you more space to work on smaller screens.
Mobile Navigation: The top navigation bar now stays easily accessible so you can quickly move between pages without scrolling.
Refreshed Weight Ticket Screen: The entire weight ticket experience has also been updated with a cleaner, newer look and feel. This update makes it easier to manage all required fields and add multiple weight tickets to a single task.
Mobile App Release v3.9.1
Weight Ticket AI: Your team can now take a picture of a weight ticket and let the app fill in the data for them!
Automatic Data Entry: Our new AI service reads the weight ticket image and automatically fills in fields like net weight, ticket number, and dump expenses within a few seconds.
Always Optional: Drivers can choose to use the AI or continue entering the information manually. You always have control over the data.
Fast and Accurate: The AI is highly accurate and usually processes the image in six seconds or less.
Confirmation Step: Drivers will be prompted to review and confirm, edit, or discard the data the AI suggests before saving.
Same Data: Images read by the AI are still uploaded to the task for your records, just like they always have been.
December Bug Fixes
Global Search Accuracy: Fixed an issue where searching for a service address would sometimes fail to return the associated Client record.
App Stability: Fixed an error that occurred when attempting to open specific client profiles or invoices.
Route ETA Sequencing: Resolved a bug in Route ETA related to Dump and Return tasks that caused stops to appear in the wrong order or persist after being removed from a route.
Routing ETA Detail Accuracy: Fixed display issues in the Route Details view where onsite times and task lists did not always match the dispatch board and settings.
Task Date Consistency: Resolved a discrepancy where task dates would sometimes differ between the Dispatch board and the Client profile page.
Hauler Dashboard Access: Fixed an error preventing the Hauler Dashboard from loading when accessed via a contractor-specific URL.
Hauler Task Acceptance: Resolved an issue where clicking "Accept" in a Hauler Task Email resulted in a loading screen instead of routing to the dashboard.
Lead Addresses: Fixed a bug where Leads created via webforms were initially displaying without an address until the user navigated away and back.
Rental Length Inheritance: Resolved an error where scheduling a next task from an existing rental task would revert to the client's default rental length instead of inheriting the length from the original task.
Dispatch Board Scrolling: Fixed a bug on the Dispatch Board where the rightmost driver column was cut off when the "Driver Info" side panel was open.
Sales Rep Assignment: Fixed an issue for franchise accounts that prevented Sales Reps from being assigned to tasks in certain accounts despite having the correct permissions in HQ.
Report Stability: Fixed an error that occurred when running the Dumpster Location Summary by Dump Day report for specific dates.
Void Invoice Prompts: Fixed an issue where deleting a task and choosing to void the associated invoice did not prompt the user for a Void Reason.
Routing ETA Details: Fixed data formatting issues in the Routing ETA Details view where numeric values were displayed with excessive decimals and dates sometimes appeared as "invalid DateTime".
Schedule Page Visibility: Fixed an issue on the Schedule Page where tasks were not appearing if they had a type other than the default "Task" type.
Online Booking Taxes: Fixed an error in Online Booking where taxes were being calculated incorrectly (often based on the fuel surcharge rather than the subtotal) when a promo code was applied.
ACH Payment Application: Fixed an issue where an ACH payment used to pay multiple invoices was incorrectly applying more credit to the account than the actual payment amount.
Dumpsters.com Integration: Resolved an issue where orders from Dumpsters.com would fail to create if the customer's phone number included an extension.
Asset Availability Display: Fixed a layout issue in the 28-Day Asset Availability table where asset names (like "20 Yard") were being cut off, ensuring they are fully visible.
Pickup Reminder Notifications: Resolved an issue that prevented "Day Before" pickup reminder notifications from sending to customers.
Online Booking Service Areas: Fixed an issue where online booking accounts using "County" based service areas were not correctly recognizing valid addresses.
Online Booking Redirects: Fixed a bug where customers would sometimes receive a "Page Not Found" error when verifying their address on the storefront.
Auto-reroute now works correctly when yards or dumps are updated directly on tasks.
Alert counts at the top of dispatch now accurately reflect the number of alerts.
We resolved a bug that sometimes prevented weight ticket images from uploading correctly, especially on devices with a weak internet signal.
We fixed an issue where a driver's name would not update correctly in the mobile app after their profile name was changed on the web app.
We solved a navigation problem that occasionally caused the app to show the wrong previous screen when using the back gestures on Android.
We fixed a bug that prevented drivers from clocking in or out when a reason was required, but no default reasons had been set up in the system.
November Updates
Weight Ticket AI: Now when you are entering weight ticket images in the browser, we can automatically analyze the image for weight ticket data and enter it for you! This saves a few moments on each ticket, and also reduces the likelihood of inputting incorrect information. Look for this same feature to be available to drivers in Docket's mobile app in the next few weeks!
Automatic Fix for Stuck Tasks: We implemented logic that automatically re-spaces tasks when they get stuck during heavy reordering. This ensures your tasks remain movable and your route sequence is easy to manage.
Streamlined Mobile Dispatching: The mobile web dispatch workflow for assigning and changing drivers has been updated to require fewer clicks and prevent the virtual keyboard from covering the driver selection list.
Mobile Navigation Cleanup: We improved the mobile dispatch view by adding a clear, dedicated switch to toggle between Map View and Card/Column View. We also cleaned up the "More" menu and added clear labels like "Expand Cards" or "Collapse Cards".
Alert for Missing Tasks: A visual alert (like a badge or colored dot) now appears on the "Extra Tasks" button to instantly notify you when there are unassigned, unscheduled, or outstanding tasks that require your attention.
New Job Status: Cancelled: Introduced a clear "Cancelled" status for Jobs, improving operational visibility and internal reporting when a project is halted.
Reporting: Aggregate Sales by Category: We've improved the data available in the Sales by Line Item and Sales Line Items reports by adding the Billing Template Category. This makes it much easier for you to aggregate sales data and analyze the performance of different revenue categories.
Bulk Service Address Pricing: The Service Address import tool has been updated to support bulk assignment of the Pricing Type field. This allows you to efficiently set up address-specific pricing for many locations at once, saving time on account configuration.
November Bug Fixes
We fixed a bug in Location Settings that caused changing the onsite duration for one dump or yard location to incorrectly change the duration for all other dump and yard locations. Now, your time settings are independent and accurate.
We resolved an issue where replies from clients regarding an invoice were incorrectly being sent to the main company email instead of the assigned Sales Representative.
Online Ordering Service Area Fix: Fixed an issue where DocketShop accounts were not correctly processing orders if their service area was defined only by county boundaries.
Client Dashboard Payment Synchronization: Resolved an issue where payments applied to recurring invoices were not correctly reflecting as paid in Docket.
Live Map for Notifications: Fixed an issue where the map was not displaying correctly in the "On Our Way" notification link sent to customers, restoring the ability to track the driver's location in transit.
Client Webform Access: Resolved an issue that prevented some client webforms (like information and order forms) from loading, resulting in a blank page for the user.
Invoice Send Reliability: Fixed a stability issue preventing some invoices from being sent successfully.
Review Page Stability: Resolved an intermittent error that was causing the Review page to crash for some users.
Broker Task Stability Fix: Fixed an intermittent issue where a brokered task, after being accepted, would later be automatically declined with an incorrect message. Accepted broker tasks will now consistently remain active in your workflow.
Invoice Payment Synchronization: Resolved an issue where payments applied to recurring invoices were not correctly reflecting as paid in Docket, even when the payment successfully processed with the payment provider.
Invoice Creation & Payment: Fixed a bug that caused the "Create and Pay Invoice" feature to fail during the payment process when triggered immediately after task completion.
Task Charges on Creation: Fixed an issue where users were unable to add, edit, or delete charges (including default charges) when creating a rental task until after the task was saved.
Fee Logic on Task Type Change: Fixed a bug where Relocate Fees would incorrectly remain on a task if you changed the task type from 'Relocate' to something else, preventing potential billing errors.
ACH Transaction Descriptions: The last four digits of a credit card are no longer incorrectly displayed in the transaction description for ACH payments.
Report Data Integrity: Corrected several issues across various reports to ensure data accuracy, including: Fixing the Rental Length by Category Report to correctly display completion status and rental duration. Ensuring the Client Report CSV Export contains all client records and does not cut off large data sets. Fixing the Dump Location Summary by Dump Day Report to include all locations in the CSV export. Fixing a display bug that sometimes caused inaccurate material types to appear on regulatory reports.
Fixed a bug where filters on the Schedule Page were not correctly hiding tasks from the list.
Fixed a navigation issue where leaving a client profile from the Assets tab would incorrectly reset the user's view to the default tab.
Removed a non-functional "Show Summary" button from the Sales Line Item Report.
October Updates
Introducing Global Search: The new Global Search feature is now available in the main application header. You can quickly find core records like Clients, Invoices, Charges, and Assets from anywhere in the app. Find Anything, Anywhere: Search across business names, phone numbers, invoice PO numbers, line item text, and more. Recent Searches: Your last 5 search queries are saved for quick re-use. View Full Results: Click "View All" on any category in the dropdown to jump directly to the full list page with your search filter already applied.
Clear Lockout Messaging for Failed Payments: To improve customer experience and reduce support calls, clients who are temporarily locked out of their Client Dashboard due to repeated failed payment attempts will now see a clear message explaining why their access is restricted and directing them to contact your team to resolve the issue.
Online Order Indicator on Dispatch Board: Task cards will now display a clear "Online Order" indicator (with a shopping cart icon) if the task originated from the online booking tool. This helps your dispatchers immediately understand the source of the task.
Mobile App Release v3.7.1
Better Photo Uploads for Mobile App: Adding pictures is now smoother! We've updated the interface so you see clearer indicators while photos are processing. We also made the background uploading more reliable, so you won't be stuck waiting for photos to finish sending before marking a task complete—especially helpful in areas with weak service.
Yard Stops on Task Cards for Mobile App: When you have a "Return to Yard" stop assigned, you will now see it listed directly on the task card in your schedule, making your sequence clearer at a glance.
More Screen Space for Tasks for Mobile App: The date selector at the top of app screens has been redesigned to take up 60% less space, giving you much more room to view your task details and complete your work. You may also tap the date to quickly select any date you wish to view.
Biometric Login for Mobile App: You can now log in faster and more securely using Face ID or your fingerprint sensor right on your phone. You will be prompted to set this up next time you open the app, or you can enable it at any time in the settings menu.
Quick Driver Location on Dispatch: You can now instantly find your drivers on the map! On the Dispatch screen, we've added a "Locate Driver" action that quickly centers the map on that driver's current GPS location.
Accurate Routing with Yard Stops: When you use IronRoute AI to optimize your routes, the system now correctly includes any scheduled "Return to Yard" stops as part of the driver's task sequence, ensuring your route plan is accurate and your drivers are correctly informed.
IronRoute AI is currently in Beta testing. If you don’t see this option in your account yet, it will become available once the feature is released for general availability.
Fix for Route Time Estimates: We corrected an issue where route time estimates were not including the travel time to "Return to Yard" stops when they were attached directly to a task. Your estimated arrival times (ETAs) are now more accurate.
Easier Failed Payment Management: We added a control to the Customer Profile that allows authorized users to reset a customer's failed payment counter.
More Accurate Late Fees: You now have greater control over how automatic late fees are applied to invoices. They can now support up to two decimal places (for example, 2.75%), allowing for more precise billing.
Permit Name in Reports: You can now see the Permit Name information directly within your Permits report.
Automatically Add Late Fees to Invoices: Building on our recent late fees feature, the system can now be configured to automatically add late fee line items to invoices as they become overdue based on defined intervals (e.g., 15 days, 30 days). This further automates the collection process and ensures consistent enforcement of your payment policies.
Dispatch Board Remembers Your Scroll Position: The dispatch board will now remember your vertical and horizontal scroll position when you switch between the card and map views. This prevents you from losing your place when managing a large number of drivers or tasks, allowing you to continue your work without interruption.
Dispatch Board Visual Polish: We've made a series of minor visual and usability improvements to the dispatch board. You'll notice smoother animations, cleaner card styling, and other small refinements that make the board easier to use and more responsive.
Pricing by Service Address: You can now assign custom pricing directly to a client's service address. This provides greater flexibility for managing different rates for the same client across multiple locations. Pricing set at the service address level will override any client or company-wide defaults.
New 'Pricing Factors' Component for Dumpster Tasks: To provide more transparency into how pricing is calculated, a new 'Pricing Factors' component now appears when scheduling dumpster tasks. This panel displays the key parameters used for pricing, such as rental and fuel surcharges, and highlights any missing information that could prevent an accurate calculation. This feature can be disabled in your account settings if you prefer the classic view.
Automatic Account Hold for Failed Payments: To protect your business from fraud and reduce time spent managing delinquent accounts, we've introduced a new security feature. After five failed payment attempts, a customer's account will automatically be put on hold and their access to the Client Dashboard will be disabled. You will be notified automatically when an account is put on hold, and you can manage this new notification under Settings → Notifications → Employee Notifications → Financial → Fraud Prevention.
Improved Online Booking Speed: We've made several technical improvements to the embedded online booking tool to significantly reduce its initial load time on your website, creating a faster and smoother experience for your customers.
Search by PIN on Dispatch 2.0: You can now search for tasks by their PIN number in both the main assigned tasks search and the Extra Tasks search, making it easier to quickly locate specific tasks.
New Sorting Options for Extra Tasks on the Dispatch Board: We've added two new ways to sort your tasks in the "Extra Tasks" column (Unassigned, Outstanding, Unscheduled) to help you prioritize work more effectively:
Created Date: Sort tasks by when they were created to easily identify the oldest tasks that need to be scheduled.
Scheduled Time: Sort tasks by their scheduled appointment time to quickly find and assign the most time-sensitive tasks.
Automatic Late Fees on Invoices: To help you collect on overdue payments and reduce manual admin work, you can now configure automatic late fees. This feature is highly flexible, allowing you to set company-wide, customer-specific, or invoice-specific rules. You can define when fees apply, choose between flat-rate or percentage-based fees, and even set up recurring fees for invoices that remain unpaid. When a late fee is applied, your customer is automatically notified. To get started, navigate to Account > Settings > Company > Billing Settings > Invoice > Settings > Toggle on Apply Late Fee Automatically
October Bug Fixes
Mobile Messaging Alignment: Fixed a layout issue on mobile web browsers where the 'Add Attachment' button was overlapping the 'Send Message' button in client messaging.
Recurring Rental Notifications: Fixed a serious bug that caused "Rental Period Ending" SMS notifications to send repeatedly (in some cases, dozens of times) to customers. The system is now corrected to send this notification only once.
Fixed an issue where a dollar-based discount ($) could not be removed from an invoice line item after it was added.
Corrected a bug where Estimates that had not been responded to were showing a "Response Date" of 12/31/1969. This field will now remain blank.
Fixed a bug where the "Last Scheduled Date" on a service address was incorrectly showing the date the last task was invoiced instead of the date it was scheduled.
The "Send Text Message" pop-up for drivers will now close automatically after the message is sent, preventing accidental duplicate messages.
Resolved an issue where not all tasks assigned to a job were appearing in the job's task list.
Fixed a visual bug where the circular icon for driver initials was sometimes showing as a broken image.
Corrected an issue where the "Charges" tab in the main navigation bar was displaying an incorrect count.
Fixed an error that occurred when trying to send the Client Dashboard link to a customer via email from their profile.
Addressed an issue that could cause duplicate payment transactions to occur in the payment processor.
We fixed an issue where the next task on your list would sometimes appear blurred out even when this setting was disabled.
We restored the ability to copy text from the Driver's Notes area on Android phones.
We fixed a bug that caused users to occasionally be signed out of the app unexpectedly.
We resolved an issue where uploading additional images on a task would sometimes fail.
We fixed a problem that caused the Forgot Password option to show an error screen instead of allowing a password reset.
We solved a bug that would lock up the Unassigned Tasks page if there were too many tasks listed.
We fixed an issue with the More Actions menu on tasks so it scrolls correctly on smaller screens.
We fixed a bug where invoices created during a task workflow (like an Exchange or Dump/Return) were incorrectly linking to the previous task instead of the new one.
We resolved an issue where Task cards on the Dispatch screen would not update after a client's name was changed.
We corrected an issue where unassigned tasks were not included when performing the Print action on the Dispatch screen.
We fixed a problem where the status filters on the Recurring Invoices page were not working correctly.
We resolved an issue with our payment integration where the password field was showing as blank instead of masked characters when the password was saved.
We updated the search box on the Clients page so that it will no longer lose focus while you are typing or waiting for results to appear.
The invoice side panel will now close as expected when you choose the "Create Invoice" option.
Dump Location Hours of Operation: Fixed an issue that was preventing the Hours of Operation for Dump locations from being displayed.
Recurring Invoices: Resolved a bug where recurring invoices generated on the first of the month were not appearing on the main Invoices list page.
QuickBooks Online Sync for Canadian Customers: Fixed an issue that caused sync errors for Canadian accounts. The system now correctly applies GST/HST tax codes to all line items to ensure invoices sync successfully.
Signature Missing from Printed Documents: Fixed an issue where signatures were missing when printing signed documents. Your printed documents will now correctly include the signature.
Fixed an issue in the online booking tool where range-based delivery fees were not being calculated correctly for some addresses.
Fixed a display bug where the Client Type would not appear on task cards until the task was opened. Client types will now be visible immediately when the dispatch board loads.
Corrected a bug on the dispatch board where selecting a future date from the calendar dropdown caused a new task's start date to be set incorrectly.
Improved the performance of the Orders page in the online booking tool to reduce long loading times.
Resolved an issue that was preventing payments from being processed successfully on the Client Dashboard.
Fixed an issue on the Summary page where previously selected dates were not cleared when running a new review.
Fixed an issue with the QuickBooks Online integration where using "curly" quotation marks in item mapping fields could cause import errors. The system now automatically converts them to standard "straight" quotation marks to ensure data syncs correctly.
Resolved a bug that caused the DocketShop embed feature to fail on some web pages.
Corrected a date picker issue that occurred when using the "Bulk Move Unassigned" feature at the end of a month.
Improved the stability of the Client Dashboard to prevent intermittent loading issues.
September Updates
ACH Payments for Recurring Invoices: For accounts with ACH configured, new recurring invoices can now be set up for automatic payment via ACH. This applies only to recurring invoices created after this update.
Client Type on Task Cards: You can now see a "Client Type" label (e.g., Residential, Commercial) directly on task cards on the dispatch board, providing immediate context without needing to open the task details.
Improved "Relocate" Task Logic: When a "Relocate" task is completed, the system now properly updates the equipment's location history and automatically generates an open rental for the new location.
Software Update Notifications: A notification will now appear in the top-right corner of the application to alert you when new software updates have been posted.
Dispatch Event Date Default: When creating a new event from the dispatch board, the event date will now automatically default to the date you are currently viewing. To prevent accidentally scheduling work in the past, if you are viewing a past date, the event will default to today's date.
Bulk Task Assignment Improvements: We've made several user experience improvements to the new bulk task assignment feature on Dispatch 2.0, making it easier to move or swap multiple assigned tasks at once.
Bulk Task Reassignment on Dispatch 2.0: Dispatchers can now select multiple assigned tasks at once to either Move them to another driver or Swap them with tasks from another driver, making it easier to manage changes.
Auto-Show/Hide Contractor/Hauler Columns: When a task is assigned to a contractor/hauler whose column is hidden on Dispatch 2.0, the column will now automatically become visible to confirm the assignment. By default, contractors/haulers that do not have an assigned task will be hidden from view and from the Driver List to reduce clutter.
Employee Hours: We’ve updated the way employee hours display. You will now see hours in a simpler, more readable format on the employee table and employee page. The old format is still available below the total if you would prefer to use decimals.
Invoice Risk Awareness Tool: Our new risk management tool is now fully released. It flags invoices that may be fraudulent and shows a warning in the invoice table. Hover over the tooltip to see details about the risk factors.
New Notifications: We added two new Client Notifications: Invoice Due Soon and Invoice Past Due.You can configure these to automatically remind your customers to pay at the times that work best for your business.
Dispatch 2.0 Update: You can now focus on a single driver’s route in Dispatch 2.0. Their stops will be highlighted, making it easier to follow their schedule. After optimizing your drivers' routes, you'll see an eye icon next to their name in the Driver Info list. Switch to Map view on the Dispatch board to see everyone's colored routes. Click on the eye icon next to each driver's name to show or hide their specific route.
New buttons added to let you choose whether to keep the sidebar open after creating an estimate or invoice.
September Bug Fixes
Fixed an issue where the text message opt-in setting was not saving correctly for client contacts.
Resolved an issue that could cause invoices to randomly become unsynced with QuickBooks Online (QBO).
Corrected a problem where automated 'Invoice Past Due' and 'Invoice Due Soon' email notifications were not being sent.
Corrected an issue on iOS devices where filter drop-downs on Dispatch 2.0 would disappear immediately after being tapped.
Resolved an error that prevented users from opening the vehicle details page for certain vehicles.
Fixed a bug where the "Event Types" filter on Dispatch 2.0 was not functioning correctly.
Addressed a bug that caused a date discrepancy on some service requests via the Dumpsters.com integration.
Corrected an issue where the "Allow multiple waste materials" setting prevented materials from being assigned to completed tasks.
Employee hours now match correctly.
Fixed an issue where both invoices and charges were created when only invoices should be.
Fixed a problem where pre-authorization was not working in Online Booking.
Fixed a bug where weight allowance and overage amounts were clearing during Docketshop orders.
Fixed an issue where the Driver list was pulling in blank on mobile devices.
Fixed an issue General tasks were not showing on Dispatch 2.0 in some situations.
Fixed an issue where Rental Ends notifications were sending late.
Fixed an issue where the Jobs toggle was not always working properly on Dispatch 2.0
Dumpster rental period ending notifications not sending in some situations.
Fixed issues with broker integrations.
August Updates
Mobile Driver App v3.6.0
A New Login Experience: We've given the login screen a fresh look and added some features you’ve been asking for:
Forgot Password: You can now reset your password yourself if you have any trouble logging in.
Password Visibility: An eye icon lets you see your password as you type, so you can check that it's correct.
Better Keyboard: The keyboard now loads properly and no longer defaults the first character to capitalized, so you can log in faster.
Loading Screen: A new screen shows after you log in, so all your data is loaded and ready to go when you start using the app.
Improved Photo Uploads: We've made it much faster and easier to add photos.
Select Multiple Images: You can now select up to 12 images from your gallery at once, instead of adding them one by one.
Rapid Photo Capture: When you take a picture in the app, you will get an option to keep taking more photos, making it much faster to capture a series of pictures.
Background Uploading: Photos will now upload in the background, so you can continue working without waiting for them to finish before you complete your tasks. This is especially helpful for users in areas with a weak signal.
Other Enhancements: If a QR code scan fails, the app now gives a more helpful reason why. We removed some unnecessary permission requests to make the app feel smoother.
Improved Report Filters: We've made it easier to use and hide report filters. This gives you more space to view your reports and makes it clearer how to find the exact data you need.
Smarter Task Sorting: When you assign a new task to a driver, it will now automatically appear at the bottom of their column on the Dispatch screen. This makes it easier to track new assignments as they come in. Tasks with specific scheduled times will also now be properly ordered.
Bulk Rescheduling for Unassigned Tasks: You can now select and move a group of unassigned tasks to a new date all at once. This gives you more control and makes it easier to quickly reschedule leftover work.
Improved Tablet Experience: For users on tablet devices, Dispatch 2.0 will now load in the full desktop mode when your device is in landscape (horizontal) orientation, restoring full drag-and-drop functionality and providing a more flexible view. The mobile view will still be used in portrait (vertical) mode.
Filter for Jobs on Dispatch 2.0: A new filter has been added to allow you to toggle the visibility of "Jobs" on the Dispatch 2.0 Map View, making it easier to focus on the specific types of tasks or jobs that you're managing.
Icon for Online Orders of Jobs: To make it easier to identify jobs created through your online booking tool at a glance, we've added a new shopping cart icon to the corresponding job cards on the dispatch board.
Improved Vehicle Assignment: To prevent assignment errors, we've implemented new validation to ensure that certain vehicle types can only be assigned to their appropriate job types.
Notifications for Online Job Orders: You can now set up a notification that is automatically sent to your clients when a job is scheduled through DocketShop.
Dispatch Board: Added up/down arrows to move tasks without dragging and dropping. Added a button to quickly move tasks from Unassigned to Unscheduled.
Invoice Pages in Driver Mobile App – More Detailed Info
The updated invoice screens now show more of the info you're used to seeing in the web app. Here’s what’s new: Line items now show quantities with up to four decimal places. Percentages now show for all taxes, fees, and discounts. Subtotal, Total, and Balance Due are now easier to read—even when fully paid. Tips are listed clearly after the total. Full payment history is now visible, including any refunds and how payments were made. Service address formatting has been cleaned up for easier reading.
August Bug Fixes
We fixed an issue where drivers were unable to close the notes window when the notes were very long.
We resolved a bug where tasks created in the mobile app would not display correctly on the Dispatch 2.0 screen.
We fixed a bug that was preventing tax groups from working correctly when creating an invoice or estimate.
We fixed an issue that was causing some users to get caught in a login loop or to need to log in multiple times.
We resolved a bug where the date would not display on the date selector on some tablets.
We fixed a payment error that occurred on some invoices when item names were not included.
We resolved a bug that was preventing ACH payments from working in the client dashboard.
We fixed an issue in IronRoute where unassigned tasks were incorrectly appearing as assigned after you applied routes.
When creating a new task, we added a warning that appears if the service address zip code is outside of your location's territory. This helps prevent potential errors.
We resolved inconsistencies in push notifications, ensuring you will now receive timely and accurate mobile alerts when a task is assigned to you.
We fixed a problem that would automatically attach a previously selected client when you were creating a new task.
We corrected a bug that occasionally showed incorrect route ETA times in the Dispatch 2.0 view.
We resolved a problem where some client dashboard users could not proceed after the "Accept & Sign" step.
We fixed an issue that was preventing some changes from being saved in your account integration settings.
Scheduling Data: We resolved an issue to ensure that pricing and weight details are always correctly carried over when scheduling certain types of tasks together.
Dump PIN Tasks: We fixed a bug that prevented Dump PIN tasks from being moved correctly on the Dispatch 2.0 board.
Dispatch 2.0 Performance & Stability: We've completed several technical improvements for Dispatch 2.0. You should notice a smoother and more reliable experience in your day-to-day workflows while using Dispatch 2.0.
Brokered Tasks: We fixed an issue where the 'Accepted' status was not always updating correctly for some brokered tasks, ensuring you always have the most accurate information.
Dumpsters.com Integration: We addressed a bug for users of our Dumpsters.com integration to ensure continued reliability and seamless operation.
Billing issue number now matches the actual number of tasks with billing issues.
Tasks with billing issues now show correctly in the billing issues section.
Fixed oversized images on newly created invoices.
Mobile App: Fixed an issue where some users couldn’t create a new client unless they entered the ZIP code first
Mobile App: Fixed a bug where the last digit of a ZIP code was getting cut off, blocking client and estimate creation
Mobile App: Restored the ability to complete a yard drop when finishing a rental task
Mobile App: The net weight field will now always show for each dump and follow your required field settings
Mobile App: Fixed an issue where the QR code scanner wasn’t working, even with permissions turned on
Mobile App: You can now enter “0” as a valid value in the net weight field again
July Updates
Settings Pages: You’ll now see a warning before leaving any settings page if you haven’t saved changes. This helps prevent losing your work.
Dispatch Board: The setting to enable or disable dumpster sizes on map pins is now available for Dispatch 2.0. When using Dispatch 2.0 on mobile, the “Scroll to Driver” search box no longer appears when using the task search box. For our customers that rely on mobile Dispatch, we added the setting to disable/enable drag-and-drop for Dispatch 2.0.
Dispatch 2.0: New styling for "dump later" tasks to appear orange. Pre-auth invoice status now appears on task cards. Task cards now show the weight ticket number. Custom task type colors are now consistent across card, map, and timeline.
Mobile: You can now select and upload multiple photos from your gallery at once. When creating a junk removal estimate, the estimate detail view now opens automatically after saving. You can now cancel a mobile payment using the card reader—no more waiting the full 60 seconds. Improved card reader detection to make reconnecting smoother if the reader disconnects or goes out of range.
Client Dashboard PIN Lockdown: You can now enable PIN protection on the Client Dashboard. This adds a layer of security when clients log in.
Mobile App Credit Card Payments – Bluetooth Card Reader Support: Starting Wednesday, July 16th, we will begin rolling out support for card present payments in the mobile app! With it, drivers can now collect payments in the field using a Clover Go Bluetooth card reader. Only available for Fiserv credit card processing. Supports tap and chip payments. Setup is available in the app’s Settings.
Improved Look and Feel for the Mobile App: Invoices: Better layout and readability. Documents: Scrollable agreements and larger text; better signature capture. Payments: Clearer buttons and consistent fields for easier use.
Task Cards and Navigation: Completed task index numbers now stay put. Irrelevant buttons hidden on completed tasks. Extra Tasks column now uses a tabbed layout for quick view of unassigned, unscheduled, and outstanding tasks. Invoices can be opened straight from task cards. “Change Driver” dropdown no longer auto-fills and now excludes contractors. Task cards now expand/collapse easier, with better visibility while hovering. Task cards highlight when selected from the map. Completed tasks default to a collapsed view. Top nav bar cleaned up – single expand/collapse button, “Today” button moved next to the date picker. “Dump Later” task cards now show client name and address.
Dumpsters.com Integration Card: Now includes partner requirements and response time info
Broker Warning Modal: Updated to auto-close the sidebar, with clearer text
Vehicle Sidebar UI: Empty spaces are now easier to spot
Client Notifications: Added for PIN creation, updates, or removal
Broker Task Creation Warning: New modal appears when trying to create tasks for broker clients
DocketShop Speed Improvements: Faster load times for the embedded booking tool
Job Management Setting (Account-Level): You can now turn job-related features on or off at the account level. This gives you more control over how your team uses the Jobs module.
DocketShop – Hours of Operation Logic Fix: If Hours of Operation is turned off, DocketShop will now ignore those rules when scheduling. No more unexpected blocked dates.
Dispatch 2.0 – Sort Extra Tasks by Priority: The extra tasks column in Dispatch can now be sorted by task priority. Helps you zero in on urgent, unassigned work faster.
Dispatch 2.0 – Smarter Search Bar: The main Dispatch search bar now shows a visual indicator when in use, uses clearer placeholder text, and automatically clears on page reload.
Dispatch 2.0 – Time-Based Metrics on Task Cards: Expanded task cards now show live ETA, total task duration, and completion time. This gives you more detail for tracking and reviewing work.
Dispatch 2.0 – Hauler Status on Task Cards: When dispatching brokered tasks, you can now see the hauler’s acceptance status directly in the expanded task card.
Dispatch 2.0 – Always-Visible Search for Extra Tasks: The search bar in the extra tasks column is now always visible and updates results automatically as you type.
July Bug Fixes
Fixed: Client Dashboard was glitching after sending an image from the Job page.
Fixed: Weight overage charges were still showing up in some cases where they shouldn’t.
Fixed: Online booking wasn’t pulling correct pricing from the pricing matrix when rental lengths were involved.
Payments for multiple invoices with a card now show up correctly.
Fixed overlap and clickability issues with IronRoute.
Mobile: Fixed cubic yards not showing at some dump locations.
Mobile: Fixed an issue where zip codes were being shortened to 4 digits, which sometimes blocked new client creation.
Mobile: Date slider at the top of the Schedule page now shows the day of the month properly on tablets.
Mobile: App now asks for photo permissions when needed, so you can take photos if you haven't already granted permission.
Fixed an issue with invoices assigned to tasks showing up incorrectly on the "invoice without task" report.
Fixed an issue where addresses from Google weren’t pulling into Docket correctly.
Fixed a problem where the “Request Pickup/Exchange” buttons on the Client Dashboard could be clicked multiple times, causing duplicate tasks.
Fixed an issue with unavailable days overlapping during online booking.
Fixed an issue where bulk sending Account Statements only allowed customer selection from the current page—now you can select across multiple pages.
Fixed an issue where some clients were showing an incorrect balance on the Clients page.
Fixed a display issue where the “Add New Object” button wasn’t showing on certain tablet screen sizes when using the mobile web.
Fixed a problem in the mobile app with line item search and adding custom items by typing in a name.
Restored the ability to convert estimates into invoices using the mobile app.
Fixed an issue where jobs in the mobile app didn’t match tasks in how geofencing and on-site timers worked.
Fixed an issue in the mobile app where invoice and estimate line item searches didn’t filter properly based on the document type.
Fixed a bug in the mobile app where the asset window didn’t close after completing a yard drop.
Updated the mobile app’s offline payment warning from green to orange for better clarity.
Fixed a problem in the mobile app where the transaction overlay wouldn’t close automatically after 60 seconds if no card reader payment was made.
Fixed a bug where matrix delivery fees weren’t showing when scheduling a follow-up task from a previous drop-off.
Resolved an issue where customer logos were missing from Account Statements and Estimates when downloaded or printed.
June Updates
Bulk Send Account Statements: You can now save significant administrative time by sending account statements to multiple customers at once. From the main Invoices page, click into Actions>Bulk Send Account Statements to get started.
More Compact Task Cards: To help you see more at a glance, task cards on the Dispatch 2.0 board will now dynamically resize to remove any blank space from empty fields. This creates a cleaner, more condensed view, allowing you to see more tasks on your screen without sacrificing clarity.
Client Search by Service Address: You are now able to locate clients by their Service Address.
Protecting Your Asset History: To prevent accidental data entry errors, once a piece of equipment (like a dumpster) has a service history, its size can no longer be changed. This helps ensure your asset records remain accurate over time.
Smarter Online Booking (DocketShop): We've made several improvements to DocketShop! The booking process now more accurately reflects your availability settings for time intervals and daily job capacity. We've also made some light visual updates for a cleaner look for your customers.
Easier Hours of Operation Setup: We've refreshed the settings pages for your Hours of Operation and Job Availability, making them easier to navigate and update.
10DLC Compliance Update: For customers using our SMS features, the Legal Business Name will now correctly appear on SMS consent forms to align with 10DLC standards
Yard Locations on Dumpster Tasks: Yard location now displays on dumpster tasks in the dispatch board view.
Collapsed Task Card Fixes: Action buttons no longer cover collapsed task cards on mobile web dispatch view. Street and city now show correctly on collapsed cards.
Map View Filters Fix: Filters now apply to "extra" tasks shown in map view.
Outstanding Tasks Timing: Fixed an issue where outstanding tasks appeared even for future assigned dates - outstanding tasks on Dispatch 2.0 will now only display tasks in the past that are not yet completed (as intended).
Select Employee Location: Added a button to choose an employee’s location when using route optimization.
General Improvements: SMS Consent Forms improved & Legal business name now appears on SMS consent forms.
Kanban View Terminology Update: Changed all mentions of "Kanban" to “Card View” throughout the app.
Training Tab Relocated: The “Training” tab has been removed from the Account section. You’ll now find it in the Support pop-up.
Importer Updates: You can now import connected tasks using the task importer tool. Help center article will be following shortly.
ACH Payments on Fiserv: You can now pay bulk invoices using ACH through Fiserv (formerly CloverConnect).
Updated UI Style Across the App: Docket’s look just got cleaner. We've applied new colors and interaction standards throughout the platform to create a more consistent user experience across all products.
Faster Job Edits from Dispatch View: When you click "Job" from the Dispatch Card View, it now opens the Edit Job slide-out. You won’t be pulled away from your current view, making it quicker to update job details right from the dispatch screen.
June Bug Fixes
Online Booking: We resolved an issue in DocketShop (online booking) to ensure that you can more easily copy availability across products and/or product sets.
Locations Page: We fixed a bug that could cause an error or a blank screen for some accounts when managing materials for dump locations.
Fixed several issues where deleted clients could still appear on the Clients page or in other parts of the application.
Resolved a bug where the PIN was not displaying on Exchange tasks within Dispatch 2.0.
Corrected an issue where users who are not assignable to tasks were incorrectly appearing in the driver list on Dispatch 2.0.
Fixed a bug in the online booking tool that was causing issues when calculating availability for dates in a future month.
Addressed an issue where some invoices could become stuck and needed to be manually fixed.
Franchises weren’t copying settings correctly.
Task duration times were showing incorrectly.
Invoice is stuck, need to be deleted
Apple devices weren’t allowing driver assignments.
Passwords weren’t showing in the right spots.
Employee history logs showed wrong person doing actions.
Fixed issue where vehicles couldn’t be opened in some cases.
Fixed bug that hid voided invoices from the client dashboard.
Fixed Docketshop bug where bookings could be made with no products.
Fixed ACH issue where payment info saved but didn’t show up.
Fixed ACH bug incorrectly applying card processing fees.
Monthly SMS allotment counts weren’t updating correctly for some customers. That’s been fixed.
Some credit cards were being saved even when “Save card on file” wasn’t checked. This is now resolved.
May Updates
Dispatch 2.0 mobile improvements: Top bar and action menu on mobile devices now give easier access to: Search, Date Selection, Today button, Driver Info List, Filters, Card/Column/Kanban View, Map View, Expanded/Collapsed Cards, Extra Tasks Column, Settings
Better yard & dump handling in Dispatch 2.0: You can now more easily add and view yard/dump info directly on task cards.
Success Center button moved: The "i" button you use to access the Success Center has been relocated to the top bar so that it does not overlap with other buttons
Account Statement Sending: You can now create, download, and send account statements right from the client profile. Go to the Client profile, click on the Actions menu, then select Create and Send Account Statement. Choose the time window you want and decide if you want all billing history or just unpaid bills shown on the statement. When sending, pick from any existing client contacts or add custom email addresses. Add a Custom Note to include a personal message in the email.
Easier Navigation in Scheduling View: The scheduling view now defaults to the current date and displays the day of the week, making your daily planning simpler.
Clearer Error Information: We've improved error messages throughout the system to be more specific and easier to understand. If something unexpected happens, this will help you and our support team identify and resolve issues more quickly.
Smarter Asset Availability: To prevent booking conflicts, dumpsters and other rental assets will no longer appear as available if your chosen rental period overlaps with an existing booking. For example, if an asset is already rented for January 5th, it won’t show as available for a one-week rental starting on January 1st.
Job Availability Settings Now Apply to DocketShop: If enabled, job limits from Account > Settings > Company > Job Settings now carry over into DocketShop.
Max Jobs Per Day Setting: You can now set a daily max number of jobs. Once the limit’s hit, time slots get blocked in both Docket and DocketShop.
Image Upload During Online Booking: Customers can now upload up to 5 images when booking tasks and/or jobs online.
ACH Payments Available on Client Dashboard: Your customers can now pay by ACH right from their client dashboard.
Visible ACH Option: If ACH is turned on for your account, it now shows up clearly as a payment option.
Error Page Update: We’ve updated the “Dumpy” error page with clearer instructions and a refresh button to help fix common issues faster.
Job Status Colors: We brought back the original job status colors to make them easier to recognize.
Hauler Expense Tracking: Improved how hauler-related expenses are logged and tracked.
You can now add a date to pickup tasks when importing new tasks.
Importers now include asset history when importing.
Job table filters upgraded — these will soon roll out to all tables.
Fixed formatting issues with the new Deposits feature.
Improved notification log performance.
Fixed an issue where buttons wouldn't work if another screen was open.
May Bug Fixes
Fixed refund notifications that were showing as payment notifications in the Notification Log. This was only an issue in the Notification Log, users still received the correct messages.
Fixed blocked-off days still showing as available in online booking in some cases.
Your client's Account ID will now be correctly hidden on PDF invoice notifications based on your company settings.
Resolved an issue to ensure payments can be reliably accepted on the Mobile App.
Employee notifications for "Dumpster Rental Task Ending" are now being sent correctly for applicable rentals.
The "Completed Task by Client Type" report export now accurately includes the client type information.
Invoices deleted in bulk will now correctly appear on the Deleted Invoices report.
Sales rep information now correctly carries over when a task is duplicated.
Corrected an issue with resetting payment options in the mobile app.
Ensured that source fields are not incorrectly carried over when duplicating expenses.
The date dropdown filter in the Notification Log now works as expected.
Fixed issue where SMS agreements didn’t show in booking details.
Fixed a problem with dumpster request notifications not sending.
Tasks now get properly cleared after a pickup is completed.
Duplicate Dump Expenses on Invoices: Fixed an issue where dump expenses added to a task and then assigned to an invoice would duplicate.
Billing Issues Tab Not Displaying Affected Tasks: Resolved a bug where tasks with billing issues were not showing up in the Billing Issues tab.
Online Booking Map Not Displaying: The map on the online booking form was not loading. This has been corrected.
Auto-Assign for Dump Locations Not Working: Tasks were not auto-assigning to the correct dump location. This now works as expected.
Task Reassignment in Dispatch Moving to Next Day: When reassigning a task in Dispatch, it was incorrectly shifting to the next day. Fixed to retain the correct date.
Brokerage Task Assignment Failure: Brokerage tasks were not being properly assigned to vendors. This issue has been fixed.
Weight Allowance of “0” Interpreted Incorrectly: Entering a “0” weight allowance was being treated as if no value was set. It now properly accepts zero as a valid entry.
Missing Jobs on Jobs Page: Certain jobs were not appearing on the Jobs page. All jobs now display correctly.
Exchange Billing Issue – Container Size Mismatch: Exchanges now correctly trigger a "Mismatch of Containers" billing issue if the dropped container’s pin does not match the task’s expected size.
Fixed a bug where previous invoices weren’t pulling in correctly.
Fixed a bug where contact search on the message page would throw an error.
Fixed an issue where some invoices weren’t included in franchise reports.
Fixed a mobile bug where clicking jobs would crash the app.
Fixed an issue where the bill of lading wouldn't print multiple pages.
April Updates
Notification Log – "Refers To" Column: New column added to show what record triggered the message (like a payment, invoice, or client). Links directly to the original record for quick access and changes. Available in both the global Notification Log and inside client profiles.
Brokers Page Redesign: Updated layout that is cleaner and easier to use.
Billing Issue Controls for $0 Overages: Before this change, day overage charges always triggered a billing issue for customers, even when the amount is set to $0. We have adjusted this behavior so that toggling the “Stop billing issues from appearing for day overages on this dumpster size“ option will prevent billing issues from being created in these $0 overage scenarios.
Edit Client Contacts + Auto Refresh: You can now edit all client contacts—site contacts, secondary contacts, and more. No need to create duplicates when updating contact info. Contacts tab now auto-refreshes after edits—no need to manually reload the page.
Notification Log – Resend Message: Resend any message sent in the last 30 days from the Notification Log on the main page or within the client profile. Update contact info or add more recipients before resending. Great for fixing incorrect emails/phone numbers or bumping reminders back to the top of the inbox.
Junk Removal – Deposits for Estimates & Invoices: Add deposit amounts to junk removal estimates and invoices. Payments made directly to the invoice will apply to the deposit. Aimed at junk removal companies that collect upfront deposits.
NOTE: Applying payment against the invoice directly will pay the deposit — there is no separate function for paying the deposit directly. This feature is still undergoing continued enhancement, and is primarily targeted at junk removal businesses that rely on deposits as a key part of their service workflow. Stay tuned for more improvements to this feature in the near future.
Junk Removal – Unique Terms in Online Booking: Set different Terms & Conditions for each online booking service: Dumpster Terms, Rental Terms, & General Terms
Data Import – Success and Fail Details: After an import, you'll now see total records imported successfully, records that failed with error details, and helps you clean up and re-import faster.
A new Reports section is now live in Docket: Includes significantly faster load times and a cleaner, easier-to-use layout. Starts with our most popular reports — more are coming soon!
The new Notification Log is now available to all Docket customers. This gives you a clear view of every notification sent from Docket—making it easier to understand the status of all notifications sent from Docket to your clients.
Facebook Community Button added to the Support Launcher for easy access to user discussions and updates.
April Bug Fixes
Fixed some invoices showing as sent even though the email didn’t go out.
Fixed a bug in Messages that blocked users from picking a client when starting a new direct message.
Fixed invoices incorrectly marked as delivered when unsent.
Fixed issue preventing changes to Pricing Type assignments.
Resolved email delivery issues for some customer invoices.
Corrected rental overage billing calculations.
Fixed missing weight info in task history affecting billing.
Batch downloads now include all invoice pages—no more blanks.
Fixed a mobile app bug causing failed credit card transactions.
Deleted contractors no longer appear in dropdowns
Jobs now display correctly on the Client Dashboard
Fixed service address issue during customer creation
Invoice and estimate origin info now reports correctly
Fixed issue preventing job edits from the Job page
Online booking now includes taxes in invoice totals
Decline reason now saves when a hauler declines a job
Yard count modal now scrolls properly on mobile
Names no longer disappear from phone numbers in Messages
Waste material task requirements are now enforced
Fixed duplicate email notifications to haulers, employees, and clients
Editing job notes no longer marks the job as unscheduled
Messages tab now updates in real time
Fixed issue showing client names instead of employee numbers in messages
Fixed an issue where messages in the web app mobile view were being sent incorrectly.
Resolved inaccurate distance calculations for Docket tasks.
The Driver Info List toggle no longer appears incorrectly on the Jobs Dispatch page.
Fixed an issue where the tooltip on invoices incorrectly displayed "hello."
Pricing matrix now properly recognizes the District of Columbia when scheduling tasks.
Fixed billing settings in Dumpster Management not loading properly when scrolling.
Online Booking now correctly requires customers to agree to Terms & Conditions before completing a booking.
QuickBooks Online (QBO) sync now correctly displays on invoices during bulk syncing.
The Client Dashboard view button on unpaid invoices now works correctly.
Batch downloading more than 15 pages now properly loads all pages instead of appearing blank.
Fixed auto-charge filtering, to ensure charges only generate for the selected clients.
Tasks assigned to invoices now properly display the image icon when an image is included in the weight ticket.
The Request Exchange Pickup option now correctly appears on the Client Dashboard for mobile users.
Resolved a rounding error on Docket invoices.
March Updates
Bulk Create Invoices Improvements – When bulk creating invoices from charges, the loading tracker no longer blocks you from navigating away. Now, you can keep working while invoices generate in the background.
Jobs without details will now show a "Click to add details" link, which opens the sidebar when clicked, allowing you to quickly add job details.
Clicking the pencil icon on a job card in the dispatch page now takes you directly to the full job page instead of opening the sidebar.
March Bug Fixes
Export Summary Page: Fixed an issue where exporting the summary page didn’t include all data.
Charge Display Wrapping: Charges now display correctly and no longer wrap in odd ways.
Exchange Task Pricing: Pricing now pulls over properly when scheduling an exchange task.
Task-to-Task Rental Length: Rental length now transfers correctly when scheduling a task from another task.
Client Dashboard – Unpaid View Button: Fixed a bug where the "View" button on unpaid invoices wasn’t working.
Card Add – $0 Payment Spinner: The spinner no longer gets stuck when adding a card with a $0 payment.
Message Name Display: Resolved an issue where names were disappearing from messages.
Pricing Matrix Distance: Pricing matrix now pulls the correct distance from the closest yard.
Customers with large numbers of open rentals should see significant load time improvements in the sidebar
Fixed an issue where online booking returned an unclear error message.
Resolved a problem preventing invoices from generating for customers with existing addresses.
Fixed a bug where credit card processing fees were occasionally charged to ACH customers.
Addressed an issue where roads with numerical names (e.g., 34.5) wouldn’t resolve properly.
Fixed a bug causing iPhones to freeze when tapping options in the mobile app.
Completed Tasks on Dispatch – Fixed an issue where you couldn’t view completed tasks on the dispatch board.
Service Addresses & PO Numbers – PO numbers now correctly carry over to tasks and invoices. Also fixed a bug that caused duplicate service addresses.
Invoice Filters – Invoice filters now work correctly, making it easier to filter by client type for batch invoicing.
Tax Amount on Invoices – Fixed incorrect tax calculations when creating invoices from charges.
Invoice Creation & Service Addresses – Selecting an existing service address now works properly when creating an invoice.
QuickBooks Online (QBO) Sync – Fixed a formatting issue when syncing to QBO.
Sorting Charges on Invoices – You can now sort charges within an invoice by clicking the column headers.
Rentals by Client Report – The "Actual Rental Length" column now displays correctly.
Task Pricing on Conversion – Fixed an issue where task pricing sometimes pulled from the wrong source when converting tasks.
Waste Materials – You can no longer add duplicate waste materials.
Employee Notifications in Messages – Employee notifications now appear correctly instead of showing as client messages.
Dispatch Phone Info – Fixed an issue where phone details were showing as "Null" in Dispatch.
Mobile App Stability – Fixed crashes on Android (v3.3.0) caused by undefined values.
Removed incorrect up-charge warning from SMS number selection modal for Pro and Grow users.
Fixed a mobile app issue where dumpster size validation incorrectly flagged a correct pickup on exchanges where the dumpster size was different from the previous task.
Resolved a crash that sometimes occurred when selecting the Materials & Costs tab on a location in the dispatch board.
Fixed incorrect distance calculations by ensuring travel distance is based on the closest yard and actual driving routes.
Resolved an issue where invoice creation failed when selecting an existing service address.
Completed task notifications now correctly appear in the Messages tab for improved visibility.
Fixed inflated sales numbers in the Sales by Invoice Tag report by ensuring each invoice is counted only once, regardless of how many tags were applied to the invoice.
February Updates
New Reports Beta – We've started rolling out our new reports functionality to beta users. More customers will get access over the next month.
More Notification Templates – Added more templates for rental length ending notifications.
February Bug Fixes
Fixed an issue where parts of the map were not loading correctly.
Fixed an issue where PO numbers were importing incorrectly into Sage.
Fixed an issue that prevented sales reps from being changed to "Unassigned" on client accounts.
Fixed an issue where partial refunds would sometimes void an entire payment.
Fixed historically incorrect landfill charges.
Fixed an issue where clicking on Dumpster settings by size could crash the app.
Fixed an issue where connected accounts sometimes failed to load with the correct permissions.
Fixed an issue where "On the Way" notifications were not sending.
Resolved a problem preventing navigation to a job from the job sidebar.
Fixed a Google location error that was causing issues.
When scheduling a return on a job, the selected date now saves correctly.
Resolved an issue where tasks reset during Dump & Return workflows.
Fixed a problem where Driver Notes didn’t appear for some tasks.
Addressed an issue preventing job tasks from being completed on mobile.
Corrected a display issue with long job descriptions.
Fixed an error where cubic yard values didn’t display correctly.
Resolved an issue where QuickBooks Online (QBO) disappeared for certain customers.
Fixed a bug where Dump & Return tasks accepted unavailable pins.
Fixed an issue with scheduling the next task within an existing exchange task, so it now automatically pulls in the same size and category as the existing task.
Fixed a problem with Canadian yard/dump addresses so they will now save location details correctly.
Fixed an issue where coordinate-based locations were not saving or displaying in Google Maps view.
When deleting a job, users now have the option to keep or delete the associated tasks. Previously, tasks were retained and still linked to the deleted job.
January Updates
Updated the online booking page to display correctly for certain customers.
You can now delete applied or rejected credit memos.
Toast notifications (pop-ups in the bottom left corner) now open when clicked.
The day of the week is back at the top of the Dispatch Board!
Credit Memos: Credit memo notes and reasons now appear on invoices as soon as they are applied.
Client Dashboard: Added pagination to the Client Dashboard, enabling customers to view more than 50 invoices and events.
Billing Issues: Enhanced our handling of different types of Billing Issues, to dynamically report accurate Billing Issues counts.
Customizable Notification Timing: You can now adjust the timing of your "morning of" and "evening before" messages. This allows for more flexibility in customer notifications. This release is rolling out in phases. This should be fully released by 1/24.
Enhanced Mobile Error Notifications: The mobile app now provides clearer error messages when issues arise, helping you understand and address problems more quickly.
Profile Email Update: The "Profile" section (top right) now shows the logged-in user’s email, rather than the primary account owner’s email.
Dispatch Board Speed Boost: Larger clients will experience significantly faster load times on the Dispatch board (100%–5000% improvement). However, note that Open Rentals on the Assets page might load more slowly.
Payment Error Messaging: If an email address is imported incorrectly (e.g., via QuickBooks Online sync), the system will now display a clear error message.
January Bug Fixes
Fixed an issue where deleting a task prevented associating charges with another task.
Corrected the Open Rentals report so it now shows the right number of days.
Jobs now properly recognize voided invoices.
Open Rentals now correctly recognizes pickup tasks.
Fuel surcharges are now taxed correctly when creating invoices from charges.
Fixed a mobile issue where users could get stuck in landscape mode.
Applying credit memos now works properly.
Fixed a loading issue with the Scheduled Jobs by Employee report.
Action buttons on lower dispatch cards are now clickable.
Resolved an issue where blank vehicle names were appearing.
Creating invoices from Jobs now allows adding a service address or PO number.
"Bad debt" can now be removed from invoices, even if they were unvoided.
Fuel surcharges no longer show when toggled off.
Mobile tasks now display the correct amount of data.
Removed incorrect text from pre-authorization charges.
Rental Agreements: Rental Agreement documents were not always loading for clients. Added a refresh button and alert text to make it easier to refresh the page to resolve the issue.
Driver Info List: Added a toggle on mobile to easily hide or show the Driver Info List on Dispatch.
Vehicles: Certain numeric values in Vehicle settings were being saved as text. This issue has been resolved
PIN Validation: Drop off PIN validation for exchanges has been corrected to ensure certain configurations can be marked as complete.
PIN Validation: Updated PIN validation to allow the use of assigned pickup PINs.
Mobile Payments: Fixed an issue where some credit card payments could not be submitted on the mobile app.
Employee Hours: Resolved an issue where employee hours were not displaying correctly.
Large Report Downloads: Fixed a problem where reports over 15 pages wouldn’t download properly.
Note: A known issue remains for sales reports with invoices containing more than 15 items—this may cause blank pages.
Scheduling Charges: Fixed a bug preventing charges from being created when scheduling from a prior task.
Bulk Recurring Invoice Updates: Resolved an issue where end dates of recurring invoices couldn’t be updated in bulk.
Mobile Notifications: Fixed a bug where duplicate notifications were being sent on mobile.
Mobile Yard Tasks: Addressed an issue where yard tasks couldn’t be completed on mobile.
Dump & Return Pin Warning: Fixed incorrect warnings when entering unavailable pins for Dump & Return tasks.
Pay Period Display: Fixed an issue where pay periods were not showing correctly.
Open Rentals Spinner: Resolved the infinite spinner issue on Open Rentals, ensuring data loads correctly.
Employee Page Access: Fixed a problem where certain employees couldn’t access the Employee page.