CloverConnect - How to Create a Support Ticket in CardPointe

Welcome to our knowledge base article that will guide you through the simple steps of creating a support request ticket in CloverConnect's backend portal, CardPointe. 

By initiating a support ticket, you can easily communicate your concerns, and our dedicated experts will promptly address your needs. 

 

Let's delve into the process of creating a support request ticket and get you back to seamless payment processing in no time! Please refer to this guide on accessing Cardpointe.

 

How to Create a Support Ticket in CardPointe

  1.  After logging into CardPointe - navigate to the support section of CardPointe
  2. Support tickets can be created by CloverConnect -  if you call them on 877-828-0720, or you can create one yourself
  3. Click on the create ticket button
  4. Choose the reason for creating the ticket
    1. Bank Account changes
    2. Card declines
    3. DBA/Legal Entity change 
    4. PCI support
  5. Tickets usually get responded to within 48 hours, and are generally resolved within a week.
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