Canada: Set Up Your Credit Card Integration With Fiserv (Apply for a Merchant Account)

This is for Canada-based businesses only; if you're a USA-based business, please click here.

Accepting online payments is a key part of any modern business and one of the most important features of the Docket platform. 

To take advantage of the efficiency and time savings that come with online payments, the first step is applying for a merchant account through our 3rd party payment processing partner, Fiserv. 

Once you're approved, you can set up your CardPointe account (offered/managed by Fiserv) and begin processing credit and debit card payments.

Please Note: In order to accept ACH (bank) payments, you'll need to go through a separate approval process.

Before You Start

Here are a few things to know before you continue:

• You must be the Account/Business Owner in order to apply for a merchant account.
• You'll need the following information in order to apply for a merchant account:
  • The date of birth for every business owner with 25%+ ownership stake.
  • The social security number for every business owner with 25%+ ownership stake.
  • The home address for every business owner with 25%+ ownership stake.
  • Your business Tax ID.
  • Your business bank account's Account Number and Routing Number.

Apply for Your Merchant Account

In order to set up a credit/debit card integration between your Docket account and Fiserv, you'll first need to apply for a merchant account. 

It's a specialized business bank account that enables your business to accept and process card transactions. Your business must partner with a merchant-acquiring bank that'll facilitate all communications around a digital transaction.

When you have the information listed above, follow the below instructions:

1. In the Docusign email you received from the ServiceCore Payments Team, click on the "Review Document" button. 
   
   
2. Enter the day's date in the date field. 
   
   
3. In the Merchant Details section, fill out the below fields: 
   
   Legal Corporate Name: The legal business name registered with the Canadian government.
   Corporate Address: The address you registered your business at. This might be different than your operating address (the address you run the business from).
   Type of Business: The legal structure for your business.
   Mo/Yr Started: The date you registered the business.
   DBA/Outlet Name: The registered "doing business as" name. If you don't have a DBA name, just enter your legal business name again.
   Contact Email/Phone/Website: The main phone, email address and website for your business.
   
   Please Note: If you don't have a website, leave that field empty.
   
   
   
   First Principal: The first principal is the business owner who is signing up for the account. An owner needs to own at least 25% of the business to qualify. Personal information, like your social insurance number, is required in order to confirm your identity.
   Second Principal: If there is another owner who owns at least 25% of the business, their information is required as well. If you have more than two owners with 25% ownership, then provide the two owners who have the most ownership. 
   1st Principal: To validate the business owner's identity, and to verify the person completing the form is the owner listed, we're required to collect either one piece of photo ID or two pieces of alternative ID. Please provide the identification type, identification number, and place of issuance.
   2nd Principal: If there is another owner who owns at least 25% of the business, their information is required as well.
   
   
4. In the Services Requested section, fill out the below fields: 
   
   Business Summary:  Briefly describe your business operations.
   Type of Transactions: The percentage breakdown of transactions taken online or over the phone.
   Processing Details: Fiserv needs this so they can understand what volume of transactions you’re looking to accept.
   
   TIP: Be realistic and keep the numbers in line with what your business currently does.
   
   
5. The Card Processing Services Summary/Price Schedule section is required so Fiserv can understand the size of your business. 
   
   Please provide your average yearly credit card volume per card brand. These can be rough estimates, but should be inline with what you have done previously as a business.
   
   
6. All business owners listed in the first section must sign the bottom of the Docusign form.
   
   
7. The final Certification of Non-U.S. Taxpayer Status section is to verify whether you're a USA taxpayer or not.
   
   Please Note: If you answer Yes to any of the questions, you will need to sign the bottom of this section as well.
   

Our Payments Team will work with Fiserv to get your merchant account set up and, if anything else is needed to approve the account, we'll let you know.

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to DocketPay@yourdocket.com!