Sometimes income is recorded twice in QuickBooks Online (QBO). This usually happens when both deposits and customer payments are counted as revenue. Here’s how to spot it and fix it.
Why It Happens
- QBO records deposits from your bank feed as income.
- At the same time, synced payments from Docket also record as income.
- This double-counts revenue.
How to Fix Double-Booked Revenue
- In QBO, open your Profit and Loss (P&L) Report.
- Look for overstated income compared to actual deposits.
- Check if both Bank Deposits and Payments Received are categorized as revenue.
Correction Method
- Payments should be applied to Undeposited Funds or Accounts Receivable.
- Deposits should then group those payments (not create new income).
Steps:
- Edit any deposits that are categorized directly to an income account.
- Instead, link them to existing payments in Undeposited Funds.
- Ensure revenue only comes from customer payments, not both payments and deposits.
Prevent It Going Forward
- Always set Docket payments to deposit into Undeposited Funds.
- Use Bank Deposits in QBO to combine payments and account for fees.
- Avoid categorizing bank feed deposits directly to income.
Summary
- Double-booking happens when deposits and payments both hit revenue.
- Fix by editing deposits to match payments.
- Going forward, always use Undeposited Funds + Bank Deposit workflow.