Commercial & Residential Services and Pricing Overview and FAQs

Last updated: November 11, 2026

Services are the building blocks of your Commercial and Residential pricing. Each service is something you offer your clients, like weekly trash pickup for a 96-gallon cart, along with the base price you charge for it.

Your clients only ever see one final price for each service so you can fine-tune your pricing behind the scenes without confusing anyone.

TIP: You can combine your services into one or more service packages to get new clients set up quickly. Click here to learn more.

Before You Start

Here are a few things to know before you continue:

Depending on how your permissions are set up you may not be able to access some or all of these features. Please reach out to your Account Owner if additional access is needed.
Your Assets must already exist in your Docket account before you can create services.
Each service covers one waste material, so if you use the same container for multiple materials, like trash and recycling, you'll need to create two separate services for that asset.
Your tax rates/groups must already exist in your Billing settings so that the service address can determine which tax group applies to each service when an invoice is created.
Services can only be deactivated, not deleted.
Don't forget to publish your new or updated services!

About Services

A service combines the asset you use, who owns that asset, the waste material, and how often you service it. Each service also has a base price which is the starting price you charge if nothing adjusts it (like a discount).

For example, a service can include a weekly trash pickup from a 4-yard front load dumpster that you rent to the client. This service's base price without any adjustments is $50/month.

Every service frequency you offer becomes its own service with its own price. For example, you might charge $12/month for bi-weekly pickups, $25/month for weekly pickups, and $40/month for twice a week pickups.

Please Note: Service frequency and billing cadence are two different things. Frequency is how often your truck shows up. Billing cadence is how often you invoice the client. A service picked up twice a week and billed monthly is one invoice that covers about eight or nine stops.

Create a Service

Most services are tied to a specific asset, like a 96-gallon cart or a 4-yard front load dumpster. Building the service around the asset keeps your pricing, drop-offs, and pickups lined up with the inventory you actually have.

Please Note: Your assets and their related details must already be added to your Docket account.

However, some services don't need to be associated with a specific asset, like bulk item pickups (mattresses, couches, etc...) and bags of yard waste.

There are 2 places to create a service in Docket:

In the By asset view on the Pricing page. This is where you'll create asset-related services.
In the List view on the Pricing page. This is where you'll create non-asset-related services.

Please Note: While you're able to add unique services to a stop when you create the stop, doing that won't add that service to your main services list on the Pricing page.

Create a Service From the By Asset View (for Asset-Related Services)

The By asset view is the easiest place to create services from because you can quickly see which of your assets are missing services/pricing.

To create a service from this view, follow the instructions below:

Click into "Pricing" in the left-hand menu.
By default, you'll see a list of all your Commercial assets, but you can change the list to display your Residential assets depending on the type of asset you're setting up services/pricing for.
Use the filter options for Container Type and Size to find the asset you need to set up services/pricing for.
Click "Create" across from the material type you need to set up services/pricing for on this asset size.

Please Note: If a particular asset size handles more than one type of material, you'll need to set up services/pricing for each material type on that asset size.
Add a description, if needed.
Select what type of asset ownership applies to this service.

TIP: If you want to offer the same service for a different type of asset ownership, like one service/price for a rented asset vs. customer-owned, you'll need to create a separate service for it.
Select the billing frequency for this service's base price.

TIP: We strongly recommend sticking with monthly pricing to keep your billing and renewals simple, and keep the services in a package on the same billing schedule.
By default, you'll see a once-a-week frequency set for this service, but you can click the 'X' to the left of it and click the "+ Add" button to use a different service frequency if needed.

TIP: You can also use the "+ Add" button to add additional frequencies for this particular service if needed. For instance, you might offer once-a-week and twice-a-week frequencies for a particular service. Docket will automatically add the correct line item price when you create the invoice based on the frequency a client is set up with.
Once you have the right service frequency selected, add the base price for it.

TIP: You can click the arrow to the right of the base price field to set up additional rules that will auto-adjust the base price, like zone-specific discounts or surcharges. To keep this workflow simple we're going to skip this option, but you can click here to learn more about price zones (additional rules that adjust base prices automatically).
If you selected the asset ownership type of Rented, you'll need to fill out the applicable fee fields that appear.

TIP: If you don't charge a delivery, rental, or pickup fee for the assets your clients rent from you, you can leave these fields blank and nothing additional will be added to the invoice when it's created.

If you selected the asset ownership type of For sale, you'll see different fee fields appear to fill out.

If you selected the asset ownership type of Customer-owned, you can skip this step because there aren't any fee fields to fill out.
By default, the tax toggles for State, County, and City are turned on, but you can turn them off if needed. The Other tax toggle is off by default, but you can turn this on if needed.

Please Note: Tax Groups must already be set up in your account's billing settings in order for taxes to be added to invoices as line items. If you don't have tax groups set up, no tax line items will be added to an invoice.
Click "Save".

You'll now see your new service listed under the asset you created it for as a draft.

You'll need to click "Publish Pricing" in the top right corner to activate it.

Create a Service From the List View (for Non-Asset-Related Services)

The List view is a great place to add services that don't need a particular asset or fine-tune an existing service since every row shows a single service and you can quickly see what you’ve already set up.

To create a service from this view, follow the instructions below:

Click into "Pricing" in the left-hand menu.
By default, you'll see a list of all your Commercial assets, but you can change the list to display your Residential assets depending on the type of asset you're setting up services/pricing for.
Change your view to the List view.
Click "Create service" on the right.
Give the service a name, like "1 yard Front Load Bulk · 1x per week"
Add a description, if needed.
Select what type of asset ownership applies to this service.

TIP: If you want to offer the same service for a different type of asset ownership, like one service/price for a rented asset vs. customer-owned, you'll need to create a separate service for it.
Select what type of asset will be used to perform this service.

TIP: If this is a pickup-type service where you're collecting loose items and don't need to use a specific container/truck, leave the asset type as None.
If you select a specific asset, the Line of business field will default to Commercial or Residential depending on the selected asset's line of business.

If you've left the asset type as None, you'll need to select which line of business the service falls under.

TIP: If you want to offer the same service under both lines of business, you'll need to create a separate service for the line of business you don't choose here.
Select the Material this asset can contain.

Please Note: If you've selected a specific asset, the list of materials will be limited to the materials associated with that asset. If a material is missing from the list, you'll need to add it to the asset from the Assets page or select a different asset.
Select the billing frequency for this service's base price.

TIP: We strongly recommend sticking with monthly pricing to keep your billing and renewals simple, and keep the services in a package on the same billing schedule.
By default, you'll see a once-a-week frequency set for this service, but you can change it if needed.
Once you have the right service frequency selected, add the base price for it.
If you've already set up additional rules that will auto-adjust the base price, like zone-specific discounts or surcharges, you can click the "+ Add" button to add them to this service. To keep this workflow simple we're going to skip this option, but you can click here to learn more about price zones.
If you selected the asset ownership type of Rented, you'll need to fill out the applicable fee fields that appear.

TIP: If you don't charge a delivery, rental, or pickup fee for the assets your clients rent from you, you can leave these fields blank and nothing additional will be added to the invoice when it's created.

If you selected the asset ownership type of For sale, you'll see different fee fields appear to fill out.

If you selected the asset ownership type of Customer-owned, you can skip this step because there aren't any fee fields to fill out and no additional section will appear.
By default, the tax toggles for State, County, and City are turned on, but you can turn them off if needed. The Other tax toggle is off by default, but you can turn this on if needed.

Please Note: Tax Groups must already be set up in your account's billing settings in order for taxes to be added to invoices as line items. If you don't have tax groups set up, no tax line items will be added to an invoice.
Click "Save".

You'll now see your new service listed under the asset you created it for as a draft.

You'll need to click "Publish Pricing" in the top right corner to activate it.

Edit, Duplicate, and Deactivate Services

Prices, descriptions, and offerings can change over time so you'll probably need to update a service at some point after you create it or deactivate it if your business no longer offers it.

Edit a Service

Edit a service when you need to change a price, add a frequency, or update the tax settings.

There are 2 places to edit a service in Docket:

In the By asset view on the Pricing page. This is where you'll edit asset-related services.
In the List view on the Pricing page. This is where you'll edit non-asset-related services.

Just click on one of the "Edit" options shown above, adjust the service's details, and then click "Save".

Don't forget to click "Publish pricing" in the top right corner to activate your changes!

Duplicate a Service

Duplicating a service is a quick way to set up a similar one without starting from scratch, like when needing to create a service for the same asset with a different ownership type or price.

To duplicate a service, follow the instructions below:

Click into "Pricing" in the left-hand menu.
Make sure you are in the correct Commercial or Residential section where your service currently lives.
Change your view to the List view.
Click the 3 vertical dots to the right of the service you need to deactivate.
Click "Duplicate" from the menu that appears.
Adjust the service details as needed.
Click "Save" to save your changes in the duplicated service.
Click "Publish pricing" in the top right corner to activate your changes.

Deactivate a Service

If you no longer offer a service, you can deactivate it to remove it from your active services list.

Please Note: You cannot deactivate a service that is currently in a Package or Agreement.

To deactivate a service, follow the instructions below:

Click into "Pricing" in the left-hand menu.
Make sure you are in the correct Commercial or Residential section where your service currently lives.
Change your view to the List view.
Click the 3 vertical dots to the right of the service you need to deactivate.
Click "Deactivate" from the menu that appears.
Click "Deactivate" in the prompt that appears to confirm your action.
Click "Publish pricing" in the top right corner to activate your changes.

Moving forward, you'll no longer see the service listed on the Pricing page unless you filter for services with an Inactive status.

Please Note: There isn't a way to completely delete a service.

Frequently Asked Questions (FAQs)

These FAQs address common questions and quick clarifications to help you use this feature with confidence.

Can One Service Cover Trash and Recycling in the Same Cart?

Each service covers one waste material so you'll need to create one service for each.

Can I Give a Specific Client a Special Price?

Client-specific pricing isn't available yet, but Client Type-specific pricing is.

TIP: The best way to offer client-specific pricing is to create a service package just for that client and set the price there.

How Do Taxes Work on Services?

Turning on (blue) any of the State, County, City, and Other tax toggles means that Docket will auto-add the applicable taxes to the invoice from the Tax Groups set up in your Billing settings to the invoice.

Can I Price a Service Differently by Location?

Yes! Pricing zones automatically adjust the base price for specific areas, like adding 10% to one zip code, without you needing to create a separate service for every location. Click here to learn more.

Will Publishing New Prices Change Existing Clients' Agreements?

No. Publishing only applies to service agreements you set up after that point. Existing agreements keep the pricing they were created with.

Do the Customized Settings in a Client's Profile Apply to Their Commercial and Residential Stops?

No. If you've customized a client's settings in their profile for dumpster tasks (roll-off), they WON'T apply to commercial and residential stops for that client.

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@yourdocket.com!