This article contains some frequently asked questions about Docket’s various integrations. Each integration is listed in alphabetical order and each related question is listed below the integration name.
General Integration Questions
Can Docket be integrated with/connected to/linked to any platforms/apps besides what’s shown on the Integration page?
If you’re looking to connect your Docket account to a 3rd party platform or app that isn’t listed on the Integrations page in your Docket account, please reach out to our Support Team so we can look into more options for you.
MailChimp Questions
Why did I receive the “Couldn’t create audience” error and how do I fix it?
If you receive a “Couldn’t create audience” error, this means that you don’t have room in your MailChimp account for Docket to create a new Audience.
If you’re using a free MailChimp trial and are only allowed 1 Audience, you’ll need to delete the default audience MailChimp created for you upon sign-up. Please follow their instructions on how to delete an audience by clicking here.
If you’re using a paid MailChimp subscription and already have the number of Audiences allowed for your plan, please reach out to MailChimp to upgrade your subscription or follow their instructions on how to delete an audience by clicking here.
Why am I not seeing my new Audience in my MailChimp account?
While most of the time your new Audience, titled Docket by default, will appear in your MailChimp account within just a few seconds, sometimes it can take up to a few hours for the Audience to be created.
Logging out of both your Docket and MailChimp accounts, clearing your browser history, and then logging back in can help. You could also disconnect the integration and then try reconnecting so the information is synced again.
If it’s been 24 hours since you’ve finished connecting Docket to MailChimp and your Audience still isn’t showing up, please reach out to our Support Team.
Why am I not seeing my Docket Clients in my MailChimp Audience yet?
While most of the time your Clients from Docket will appear in your MailChimp account within just a few seconds of setting up the integration, sometimes it can take up to a few hours for all of them to appear depending on how many you have.
Logging out of both your Docket and MailChimp accounts, clearing your browser history, and then logging back in can help. You could also disconnect the integration, delete the Audience in MailChimp, and then try reconnecting so the information is synced again.
If it’s been 24 hours since you’ve finished connecting Docket to MailChimp and your Clients still aren’t showing up, please reach out to our Support Team.
If you’ve recently added a new Client after setting up the integration and you don’t see their information appear in MailChimp within a few seconds, logging out, clearing your browser history, and logging back in can help.
If it’s been 24 hours since you’ve added the Client to Docket and they’re still not showing in MailChimp, please reach out to our Support Team.
If I update a Client’s information or delete them from my Docket account, will I see those changes in my MailChimp Audience?
If you update a Client’s contact information (name, primary email address, primary phone number, or physical address) in Docket, that change will automatically appear in your MailChimp Audience for that contact within a few seconds.
If you delete a Client from your Docket account, however, they will not be automatically deleted from your MailChimp Audience. You’ll need to delete the contact from your MailChimp account after deleting them from your Docket account. Please follow MailChimp’s instructions on deleting contacts by clicking here.
How do I set up an email marketing campaign in MailChimp?
Please follow MailChimp’s instructions on setting up your email marketing campaign in your MailChimp account by clicking here.
How do I disconnect the integration between MailChimp and Docket?
Find the integration card on the Integrations page in your Docket account and click on the "Disconnect" button.
Verizon Connect Questions
How do I disconnect the integration between Verizon Connect and Docket?
Find the integration card on the Integrations page in your Docket account and click on the "Revoke API Key" button.
Zapier Questions
How do I create a Zap?
Please follow Zapier’s instructions on creating Zaps by clicking here.
Why don’t I see Docket listed as an app when I try to set up a Zap Action?
If you don’t see Docket as an Action app when creating a Zap, that means that you deleted the temporary draft Zap that you set up during the initial integration steps.
If you successfully completed the integration and then deleted the temporary Zap from step 3, that deletion voided your connection.
You’ll need to redo the integration process by following the steps outlined in our Integrating Zapier with Docket article.
Why isn’t Docket listed in Zapier’s App Directory?
Docket’s Zapier App is in Beta, meaning it’s available to use but won’t appear in Zapier’s App Directory for casual browsing and must be used on an invite-only basis.
As we continue to evolve our Zapier integration, we may decide to publicly list our app, but for now it’s only available for Docket account holders.
How do I disconnect the integration between Zapier and Docket?
Find the integration card on the Integrations page in your Docket account and click on the "Revoke API Key" button.
How do I turn off a Zap?
Go to your list of Zaps in your Zapier account and toggle the On/Off switch to the right of your Zap.
If you have any questions, please reach out to our Support team through the blue chat widget on the bottom left of your account or by sending an email to support@yourdocket.com!