We are excited to invite you to our exclusive Facebook Community: Docket Connect!
It's a vibrant space designed specially for our customers to connect, share ideas, and support each other. This Community is a fantastic place for you to engage with fellow Docket users, get the most out of your software platform, and be part of a thriving network of other industry professionals.
As a Community member you'll be able to connect with other users who share similar interests, use cases, and experiences. You'll get the latest product updates, news, and announcements directly from our team, and may be invited to provide your personal feedback to help guide Docket's evolution.
You'll also have members-only access to certain opportunities and content that are Community-specific, like a sneak peek at Docket's roadmap or a contest for prizes!
Before You Start
Here are a few things to know before you continue:
- The community is private and only current customers are allowed to join.
- Any type of Docket user may join the community.
- You must have your own Facebook account prior to joining Docket Connect. If you need help setting one up, check out this Facebook article.
- The community is not designed to be a Support channel. If you're experiencing issues while using Docket, please reach out to our Support Team using the blue chat button on the bottom right of this page or by using this form.
- By joining Docket Connect you are agreeing to our Code of Conduct and Support SLAs, listed below.
How to Join Docket Connect
Joining the community is super easy! Just follow the below instructions:
- Click on this link to view the Community.
- Click on the blue "Join group" button.
- Fill in the prompt that appears with your Docket email address and accept our Group Rules.
- Click "Submit" at the bottom of the prompt.
TIP: If you don't see the prompt appear or click away from the group overview page too fast, you can always go back to the group overview page and click the blue "Answer questions" button across from your pending membership.
Once our Community Managers receive your request, they'll confirm that you're a part of an active Docket account and approve you to join!
You'll receive an email notification and a push notification in Facebook confirming that you've been added to the Community and you'll be able to post questions and comment on others right away.
Code of Conduct in Docket Connect
When you submit your information to join, you're agreeing to our Code of Conduct, listed as Group Rules in the Facebook group.
Docket reserves the right to take action on any member who violates one or more of these rules. This can include limiting or suspending a member's ability to post new topic threads, limiting or suspending their ability to comment on posts, and/or removing them from the group entirely.
Please keep these rules in mind as you thoughtfully engage with other members:
Be Respectful: Treat all members with respect and courtesy. Personal attacks, harassment, and abusive language are not tolerated.
No Discrimination: Discrimination or hate speech based on race, ethnicity, gender, sexual orientation, religion, or any other characteristic is strictly prohibited.
Stay On-Topic: Ensure that your posts and comments are relevant to the community’s purpose and the ongoing discussions.
No Spam: Avoid posting spam, including irrelevant links, advertisements, or repetitive content.
No Self-Promotion: Self-promotion, including advertising your products or services, is not allowed unless specifically permitted by the community rules.
Protect Privacy: Do not share personal information about yourself or others. Respect the privacy of other members.
Safe Environment: Do not post content that is violent, graphic, or otherwise harmful. Ensure that the community remains a safe space for all members.
Be Constructive: Provide constructive feedback and engage in positive discussions. Criticisms should be respectful and aimed at helping others improve.
Support Others: Encourage and support fellow community members. Share your knowledge and help others whenever possible.
Credible Sources: When sharing information, ensure that it is accurate and from credible sources. Avoid spreading misinformation.
Support SLAs for Docket Connect
Because Docket Connect's primary function is to connect our customers with each other and should not be used as a communication channel for our Support Team, we have separate Service Level Agreements (SLAs) for our customer community when issues are reported in a post or comment thread.
Please Note: You will experience a faster response time if you use one of our normal communication channels to speak with our Support Team. Email us via support@yourdocket.com, call us at 1-888-828-1168, or chat with us using the blue chat button in the bottom right corner of this page.
Docket Connect SLAs
2-Hour Response: Severe Issues. Reports of major, system-breaking issues or critical service disruptions affecting multiple users/accounts.
24-Hour Response: Support-Related. Posts requesting troubleshooting or guidance around Docket's features/functions that don't already have an applicable answer from a community member.
48-Hour Response: Feature Requests & Constructive Feedback. Requests for desired features/functions or constructive feedback on how Docket can improve their platform/products.
24-48 Hour Response: New Member Verification. To maintain an exclusive community for Docket customers, we verify each new member request before approving them to join.
If you have any questions, please reach out to our Support team through the blue chat widget on the bottom right of this page or by sending an email to support@yourdocket.com!