This article lists Docket Support hours, holiday closures, and the ways you can reach us by chat, phone, email, or the Help Center contact form.
Quick Answers
Hours: Monday–Friday, 7:00 AM–5:00 PM Mountain Time (MT)
Weekends: Closed
Phone: 1-888-828-1168
Email: support@yourdocket.com
Chat:
support.yourdocket.comor in the Docket app (headset icon, top-right)Holidays: We’re closed on the company holidays listed below
Support Hours
We’re available Monday–Friday, 7:00 AM–5:00 PM MT.
Please Note: We’re not available on weekends. If you reach out after hours, leave a message or send an email. We’ll follow up on the next business day.
Ways to Contact Us
Chat (best for quick questions)
You can chat with us from:
Help Center:
support.yourdocket.com-
Inside Docket:
Click the headset icon in the top-right corner.
Click Docket Chat.
When you open chat, you’ll first see the Docket Virtual Agent. It works like a search tool for our Help Center:
Ask questions in plain language.
Get answers pulled from our knowledge base.
Find how-to steps and best practices.
To talk to a person:
Open chat.
Click Get Support.
During business hours, you’ll connect to a live Support agent.
Phone
Call 1-888-828-1168 during business hours.
TIP: If you call during business hours, we try to return calls the same business day.
Email support@yourdocket.com anytime.
We respond during business hours, and we usually reply within 4 business hours.
Help Center Contact Form
Use our contact form here.
You can submit the form anytime. We respond during business hours.
Holiday Closures
We’re closed on these company holidays each year:
New Year’s Day
Martin Luther King Jr. Day
Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
Please Note: If a holiday falls on a weekend, we observe it on the closest workday.
Tips for Faster Help
When you reach out, include:
Your company name (and branch/location if you have more than one)
The email address on your account
What you were trying to do, and what happened instead
Screenshots or a short screen recording (if you can)
Community Option
You can also join Docket Connect to crowdsource answers and best practices from other Docket users.
Please Note: We monitor the community, but it is not a Support channel. For bugs, account issues, or feature requests, contact Support using chat, phone, email, or the contact form.