Duplicate PINs can lead to inaccurate tracking and issues with task completion. This guide explains why duplicate PINs occur, how to investigate them, and how to correct the issue to maintain accurate records.
Understanding Duplicate PINs
When a duplicate PIN exists, it means the same asset PIN is assigned to multiple open rentals.
Removing Duplicate PINs
Clicking "Remove Duplicate PINs" on the Asset Page will clean up the duplicates, but be aware of the following:
⚠ Warning: What Happens When You Remove Duplicate PINs?
“If you remove the duplicate PINs for open rentals, the previous rentals using the same asset PIN will be marked complete. Only a single open rental will remain using the asset PIN (based on the current location shown on the asset itself). This does not affect invoices.”
Potential Issues When Removing Duplicate PINs
- If an active dumpster is at a location where a driver entered the wrong PIN, and that PIN is removed, the system marks the rental complete.
- This means the task will no longer appear in Open Rentals, as the system assumes the rental has already been completed.
Why Do Duplicate PINs Happen?
Duplicate PINs typically occur due to one of the following reasons:
- Pickup task was not linked to the drop-off, so the system still shows it as open.
- Driver entered the wrong PIN, so the same one appears on multiple open rentals.
How to Correct Duplicate PINs
1. Pickup Task Was Not Linked to the Drop-Off
📌 Fix: Manually link the pickup and drop-off tasks
- Find the pickup task number under the Client Profile > Tasks.
- Locate the drop-off task.
- Go to Scheduling > Assign Next Task.
- Enter the pickup task number to correctly link the two.
2. Driver Entered the Wrong PIN
📌 Fix: Correct the PIN on the completed task
- Follow the steps in this help article.
- Check the incorrectly used PIN and delete the inaccurate history from the asset.
3. Everything Appears Correct, But Duplicate PINs Still Show?
📌 Try these troubleshooting steps:
- Manually disconnect and reconnect the tasks to force the system to recognize the correct assignments.
- If the issue persists, contact support for assistance.
- If you are sure the rental is no longer at the oldest location, you can mark that individual rental as complete.
How to Mark an Individual Open Rental as Complete
- Go to the Open Rentals page.
- Locate the rental that is no longer at the location.
- Click Actions beside the rental.
- Select Mark Rental Complete.
Summary of Key Fixes
✔ Manually link pickup tasks to drop-offs if they are not connected.
✔ Correct PIN errors on completed tasks if a driver entered the wrong PIN.
✔ Reconnect tasks if the system is not recognizing them properly.
✔ Be cautious when removing duplicate PINs—this may mark active rentals as complete.
By following these steps, you can ensure accurate asset tracking and avoid issues with task completion. If you need further assistance, contact our support team.