Since the launch of Dispatch 2.0 on June 17, 2025, our team has been working hard to listen to your feedback and make targeted improvements. We've implemented over 75 changes based directly on what we've heard from you.
Our goal is to create a dispatch experience that is not only powerful and scalable but also intuitive and efficient for your daily workflow.
Please note: A final transition for all remaining users from Dispatch v1 to Dispatch 2.0 will take place on January 20, 2026.
Better Visibility & Less Clutter
We heard you wanted a cleaner view with more control over what you see.
- Dynamically Sized Task Cards: Task cards automatically shrink to remove blank space from empty fields, allowing you to see more tasks on the screen at once.
Redesigned "Extra Tasks" Column: Uses a tabbed layout for Unassigned, Unscheduled, and Outstanding tasks so you can see counts at a glance.
- Auto-Hide Contractor Columns: Contractor or hauler columns now automatically hide if they have no tasks assigned for the day, reducing clutter.
- Persistent Scroll Positions: Dispatch 2.0 now remembers your exact vertical and horizontal scroll positions when you switch between Map and Card View, so you don't lose your place.
- Online Order Indicators: Task cards now feature a clear indicator for orders originating from DocketShop.
More Control & Customization
We're giving you more power to tailor the dispatch board to your specific workflow.
- Full Task Card Customization: Choose which data fields appear and change their display order.
- Search by PIN: You can now search for specific tasks on the board using the PIN number.
Advanced Sorting & Filters: In addition to priority, you can now sort columns by Created Date or Scheduled Time. You can also hide/show completed tasks directly via the main filters.
- Focus Route: Highlight specific routes on the map to visualize a single driver's path without the noise of the entire fleet.
- Enable/Disable Drag-and-Drop: Toggle drag-and-drop on or off to prevent accidental moves, particularly helpful for tablet users.
Faster, More Efficient Workflows
We've focused on reducing clicks for common, repetitive actions.
- Auto-Routing & Real-Time ETAs: Dispatch 2.0 now supports auto-routing that recalculates ETAs instantly as you move tasks around. This ensures your schedule is always optimized.
- Bulk Task Reassignment: Move multiple tasks at once or swap tasks between two drivers with just a few clicks.
- Moving Unassigned Tasks: Efficiently batch move all or selected unassigned tasks to a different date.
- Smart Date Defaulting: When creating a task, the date now defaults intelligently based on whether you are looking at the future or the past.
- Locate Driver Action: Quickly find a driver’s current location on the map with the "Locate" action.
Major Mobile Web Optimizations
We’ve overhauled the mobile experience to ensure Dispatch 2.0 is powerful in the field.
- Instant View Switching: A new top-navigation toggle allows you to switch instantly between Map View and Column View.
- Mobile Drag-and-Drop: You can now drag and drop tasks directly from the Extra Tasks list on mobile devices.
- Improved Task Assignment: Simplified driver reassignment on mobile with a layout that ensures the virtual keyboard doesn't block your "Save" button.
- Extra Task Badge Alerts: A visual badge on the Extra Tasks button alerts you to how many unassigned, unscheduled, or outstanding tasks need attention.
Improved Information & Accuracy
- "Not Dumped" Status: Tasks not yet dumped clearly display "Not Dumped," mirroring v1 clarity.
- Clear "Dump Later" Status: These tasks now appear in a distinct orange color to prevent confusion with completed work.
- Accurate Sequence Numbers: Index numbers on cards now remain consistent even after tasks are completed.
- Safer Completed Tasks: We’ve removed "Unassign" and "Change Driver" buttons from completed tasks to prevent accidental data changes.
Questions about the transition? Please reach out to our Support team. We are committed to making sure Dispatch 2.0 is your most powerful tool yet.