Last updated: October 2, 2026 Affects: Docket customers with Stripe cards still on file
Frequently Asked Questions (FAQs)
These FAQs address common questions and quick clarifications to help you use this feature with confidence.
Why is Stripe going away?
We're consolidating our payment processing to provide a better, more reliable experience for you and your customers. This change allows us to offer improved support and additional payment features going forward.
Haven't I already transitioned off Stripe?
Yes — however, our system supports a secondary processor, which meant your existing Stripe cards stayed active when you moved. This gives your customers time to naturally update their payment methods without any disruption. Any new cards added after your transition are already on your new processor. We're now at the final shutdown date, and the remaining Stripe cards need to be updated before access is removed.
What do I need to do?
Review the list of cards linked to the in app messaging or emailed to your team. For each customer, you'll need to collect a new payment method and enter it in Docket.
How do I update a card in Docket?
- Go to the customer's profile
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Click the action button, and then “Add card on file”
- Enter the customer's new card details and save
What happens if I don't update the cards?
Any customers cards stored on Stripe the end-of-life date will be deleted and unusable for payments. You'll need to collect a new payment method before their next invoice runs.
When is the deadline?
11/1/2026 — we recommend updating cards as soon as possible to avoid any billing disruptions.
Who can I contact for help?
Reach out to the Docket payments support team at Docketpay@yourdocket.com!