These updates are available on October 8, 2026. Hard refresh your browser or update the Docket Mobile App to v4.7 to make sure you're seeing the latest version.
Feature Update: Support Chat Opens Faster
Docket now loads the support chat in the background, so it opens right away when you click Support.
What Changed
- Docket starts loading the support chat behind the scenes before you open it.
- The chat opens immediately when you click Support, instead of lagging on the first click.
- Nothing about how the chat looks or works has changed.
Why It Matters
Previously, clicking Support for the first time could cause a short lag while the chat loaded. That delay got in the way when you needed a quick answer.
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Fixes
New Employee Not Showing Up for Everyone: Fixed an issue where a newly added employee only appeared for the person who added them, then disappeared for everyone after a refresh, requiring the employee to be added again. New employees now show up correctly for all users right away.
Route Color Dot Not Matching Configuration: Fixed an issue where the color dot next to a route, in both the route header and the recurring routes list, didn’t match the color set in that route’s Configuration. The color dot now always matches your Configuration setting.