Your routes for the day live in the Docket Mobile App. Each morning, your assigned route is waiting for you with your stops already organized and ready to go. Open the app, find your route, and start working through your stops.
This article walks you through everything you’ll do on a typical service day, from opening your route to marking your last stop complete, including what to do when a bin isn’t out, how to log an issue, and what to do if your route can’t be completed.
Before You Start
Here are a few things to know before you continue:
- You must be logged in to the Docket Mobile App with the Technician role enabled on your account. If you can’t see the “Routes” tab, reach out to your account Admin.
- Only the driver assigned to a route can see and interact with it on the mobile app. If you don’t see your route, confirm with your office that it's been assigned to you.
- Routes and their stops only appear on the day they’re scheduled to run. You can review past dates, but future routes are not available.
- Your Commercial and Residential routes and stops live under the “Routes” tab. Dumpster tasks and jobs are under “Schedule” and are separate from your Commercial and Residential routes.
- If you have not logged into the Docket Mobile App, please review this article before proceeding.
View Your Route
When you open the app on a service day, your route will be ready and waiting. Here’s how to get to it.
- Log into the Docket Mobile App.
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Tap “Routes” in the bottom navigation.
- The app defaults to today’s date. You’ll see your route card showing the route name, its current status, and the total number of stops.
- Tap the “get directions” icon on the route card to open your preferred maps app and navigate to your first stop. (Optional)
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Tap “View Route” to see the full list of stops for the day.
TIP: If you have more than one route assigned for the day, they will appear on the screen with their own route card.
Complete a Stop
Once you view your route, you’ll see a list of stops for the day. Tap any stop to expand it and see the details before you act on it.
When you tap on a stop, you’ll see:
- Stop number and address
- Client or business name
- Activities you’re scheduled to complete at that stop, such as “Empty Trash” or “Empty Recycling”
- “Get Directions” button to navigate to the location
At the bottom of the screen, a menu appears with three options:
- Bin Not Out
- Issue
- Complete
To mark a stop as complete:
- Tap “Complete.”
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The app will automatically move you to your next stop.
Completed stops turn gray in your stop list. You can still tap a completed stop to edit it if you need to make a correction. See Edit a Stop below.
Paused stops appear as “Skip” in your stop list. You don’t need to take any action on them. They’ll show as grayed out so you know they’re there, but the app won’t prompt you to complete them.
Mark a Stop as Bin Not Out
Use “Bin Not Out” when you arrive at a stop and the bin isn’t available for service. This marks the stop as failed and flags it for your dispatcher and billing team.
To mark a stop as bin not out:
- Tap the stop if it has not been started.
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Tap “Bin Not Out.”
- Review the activity listed and confirm that it is showing that no activity (or less than expected) was performed.
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Tap the “Add Note/Photo” icon to add context.
- Tap into the Note field and type your notes.
- Tap the “camera” icon to add a photo from your library or take one.
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Tap “Add” to attach your note and photo to the stop.
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Tap “Save.” The stop will be marked as failed and the app will move you to your next stop.
TIP: Adding a photo when a bin isn’t out gives your office team and client a visual record of the visit. This is helpful if a client calls in to dispute the service.
Log an Issue at a Stop
Use “Issue” when something happens at a stop that your office team needs to know about, even if you were still able to complete the service. For example, if a bin was overflowing but you emptied it anyway, you’d mark the stop complete and log an issue so the office can follow up with the client.
Logging an issue does not automatically mark the stop as failed. You’ll still confirm what activities were completed, so the stop can be marked complete with an issue noted.
To log an issue with a stop:
- Tap the stop if it has not been started.
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Tap “Issue.”
- Select one or more issue reasons from the list:
- Dumpster/Bin Not Out
- Overfilled Dumpster/Bin
- Blocked Access
- Container Damage
- Incorrect Waste Type
- Animal Interference
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Tap “Next.”
- Review and confirm the activities for this stop. If you completed the service despite the issue, confirm the activity as done. If no service was completed, mark it accordingly.
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Add a note and photo using the “Add Note/Photo” icon.
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Tap “Add” to attach your note and photo.
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Tap “Save.” The stop will be flagged with an issue and the app will move you to your next stop.
Please Note: Your dispatcher and billing teams will see the issue flag on the stop card in the Route Tracker and Dispatch Board. There are no automatic notifications. If the issue is urgent, contact your office directly. Otherwise, they'll see it when they check in on your route.
Edit a Stop
If you marked a stop incorrectly, you can go back and fix it. Completed, failed, and issue-flagged stops can all be edited from your stop list.
To edit a stop:
- Tap the completed stop in your stop list. Completed stops appear gray.
- The “Edit Stop Result” screen will open directly.
- Update the activities completion as needed.
- Add or update notes and photos using the “Add Note/Photo” icon.
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Tap the blue “Save” button to save your changes.
Fail a Route
If something happens that prevents you from completing your route for the day, such as a truck breakdown or an emergency, you can fail the entire route from the app. This notifies your dispatcher so they can reassign or reschedule the remaining stops.
To fail a route:
- Tap the three-dot menu at the top of your stop list.
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Tap “Fail Route.”
- Select a reason for failing the route.
- Enter a note for the Failed Reason.
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Tap “Route Failed.” The route will be marked as failed.
Please Note: Failing a route is different from marking individual stops as failed. Use individual stop actions (Bin Not Out or Issue) for stop-level problems. Use Fail Route only when you can’t continue the route at all.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@yourdocket.com!