These updates are available on July 21, 2026. Hard refresh your browser or update the Docket Mobile App to make sure you're seeing the latest version.
New Feature: Client Dashboard Login Verification and Saved Payment Methods
Clients now verify their identity with a one-time link and code the first time they access their Client Dashboard from a new device, and can save a payment method for faster checkout going forward.
Audience: Docket Accounts with Updated Client Dashboard Security (Phased Rollout)
Verification Code |
Save Payment Method |
|---|---|
What Changed
- The first time a client opens their Client Dashboard on a new device, they verify their identity with a one-time link and code sent by email or text.
- Once verified on that device, the client won't need to sign in again unless they clear their browser history.
- Verifying identity also unlocks saved payment methods, so clients can save a card or bank account for faster payment on future invoices.
- This is rolling out in phases: live for the first 187 accounts today, with additional accounts following on 7/23, 7/27, and 7/30.
Why It Matters
Previously, clients didn't have a device-level verification step, and saved payment methods weren't available on the Client Dashboard. Clients had to re-enter payment details every time they paid an invoice. Now, returning clients skip repeated sign-ins, and paying is faster the next time around.
New to the Client Dashboard?
Learn more about the Client Dashboard in Docket: Use Your Client Dashboard.
Workflow Change: Route Projections Default View
Route projections in Route Tracker now show only the stops actually running that day by default, with a toggle to bring non-active stops back into view.
Audience: Commercial and Residential Customers
What Changed
- Route projections now default to showing only stops actually running that day.
- A toggle lets you bring non-active stops back into view when you need them.
- Stop numbering updates automatically to match whichever view is active.
Why It Matters
Previously, route projections showed every stop, active or not, making it harder to tell at a glance what was really running that day. The new default keeps the focus on active stops, and non-active stops stay one click away when you need them.
New to the Route Tracker?
Learn more about the route tracker in Docket: Route Tracker Overview.
Fixes
Recurring Stop Appearing Early on Route Tracker: Fixed an issue where a recurring stop with a future start date was showing up on the Route Tracker days before it was scheduled to run, that's resolved. The Route Tracker now only shows a stop once it's actually running.
Contractor Text Notifications Missing Hauler Dashboard Link: Fixed an issue where Contractor text notifications weren't including the Hauler Dashboard link, even though the email version did, that's resolved. Text notifications now include the link too.
Client Record Merges Getting Stuck: Fixed an issue where merging two client records could get stuck and never finish, leaving both records in the system, that's resolved. Client record merges now complete as expected.
Wrong Task Opening After Turn-by-Turn Navigation: Fixed an issue where selecting "On My Way" and then using turn-by-turn navigation could cause a different task to open when you returned to the app, that's resolved. You'll now land back on the correct task.
Updated Task Address Reverting After "On My Way": Fixed an issue where an updated task address would revert to the previous address once you marked the task as "On My Way," that's resolved. Your updated address now sticks.
Offline Tasks Reverting to "Open" Status: Fixed an issue where tasks completed while offline moved back to "Open" status once your device reconnected, even though your photos, notes, and PIN entries were still saved, that's resolved. Completed offline tasks now stay marked complete after reconnecting.
Incorrect Photo Capture Time for Library Photos: Fixed an issue where photos uploaded from your photo library, rather than taken directly in the app, showed a "Captured At" time off by several hours due to a timezone conversion error, that's resolved. Library photos now show the correct capture time.