Articles in this section

8/18/2026 - More Accurate Mobile App Offline Warnings, Fixes

These updates are available on August 18, 2026. Hard refresh your browser or update the Docket Mobile App to v4.6.1 to make sure you're seeing the latest version.


Feature Update: More Accurate Offline Warnings

Docket now shows "you're offline" warnings only when your device is actually offline.

Audience: Drivers using the Docket Mobile App

What Changed

  • Offline warnings on form images, like estimates, no longer appear if you have a working connection.
  • Address search when scheduling a task now reflects your real connection status.
  • Warnings clear automatically as soon as your connection is restored.

Why It Matters
Previously, a driver with a working connection could still hit a false "you're offline" warning while attaching a photo to an estimate or searching for an address, blocking the task for no real reason. Now the warning only shows up when it's accurate, so you're not second-guessing a good connection.

Fixes

Job Status Mismatch on the Driver Schedule: Resolved an issue where editing a job from the Driver Schedule showed the wrong status, with En Route appearing as In Progress and In Progress appearing as Failed.

Missing Company Name on Mobile Task Cards: Corrected an issue where the company or account holder name did not appear on task cards in the mobile app, leaving drivers with only the contact name to reference.

 

Was this article helpful?
0 out of 0 found this helpful

Get Support

  • Submit a Request

    Send us a ticket and we’ll reply during business hours.

  • Support Hours

    We're available Monday–Friday, 7:00am–5:00pm MT.

  • Call Us

    You can call us at 1-888-828-1168.